Philippa Norton
Gaythorne,QLD
Summary
Over my working career I gave gathered expertise in several areas but my passion lies within the animal industry. My extensive knowledge and skill helps me provide positive outcomes for both animal and client, whether this be sales based or in an animal care position.
My ultimate goal is continue doing what I love - working with both people and animals, providing a high level of service, while still having a sense of purpose and a positive impact on the community.
Overview
41
41
years of professional experience
Work History
Offsite Adoptions Coordinator
RSPCA Qld
01.2011 - Current
- Developed and implemented Adoptions and Animal Care training programs for staff and volunteers at Partnering Agencies. Trained new personnel in operations, policies and services.
- Provided leadership, guidance and support to staff members and volunteers. Monitoring performance for successful delivery of service.
- Educating caregivers and pet owners on animal care, nutrition, and disease management.
- Volunteer coordination, driver run sheets.
- Animal handling - cats, dogs, rodents, birds, fowl, livestock, horses.
- Ensuring safe animal transportation of up to 20 animals per day (predominantly cats).
- Administer medications to animals and completing required documentation.
- Collect, prepare and label samples for laboratory testing, culture, and microscopic examination.
- Advocated for social and community awareness programs in animal welfare. Conducting outreach activities at community events to promote animal welfare.
- Maintained and managed customer files and databases.
- Managed inventory, ordering new supplies and maintained storage needs.
Vet Nurse
The Gap Vet Surgery
12.2008 - 01.2011
- Assisted Veterinary staff with blood taking, procedures and physical examinations.
- Assisted veterinarians with radiographs.
- Prepared, sterilized and maintained medical instruments and equipment.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels.
- All reception and customer service duties - making appointments, taking payments, completing opening and end of day procedures, including balancing daily takings. Answering owner animal health questions, giving advice on products and animal care requirements.
- Front of house sales - pet products
- Inventory control and ordering
- Staff rosters
Property Manager and Administrator
Petrie House/Professionals Real Estate
04.2000 - 12.2008
- Sole responsibility of rent role - averaging 75 homes.
- Consulting with Property owners
- Routine inspections.
- Delivery of 24-hour on-call service.
- Property maintenance - collection of quotes, coordinating trades and monitoring of projects.
- Development and implementation of documents including leasing contracts, monthly owner statements, renewal and breech notices.
- Handling tenant enquiries and complaints.
- Completing exit inspections and reports.
- Interviewing and background checks of incoming tenants.
- Ensuring compliance with legislation such as smoke detectors and safety switches
- Tenant dispute resolution and when necessary, representing the company at court hearings.
Body Corporate Service Officer
Hayden Properties
11.1995 - 12.1999
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Administered and tracked client service payments for 150 housing complexes.
- Addressing customer enquiries and addressing/rectifying owner complaints.
- Facilitated communication between clients and other service providers.
Dog Control Administrator
Carterton District Council
03.1985 - 03.1991
- Sole responsibility of dog registration administration
- Customer Service - overseeing all customer enquiries - over counter and phone, taking incoming payments, balancing of daily takings, preparation of banking deposits
- Document and report creation/completion
- Monitoring of due dates and deadlines
- Coordinating daily runs with three Dog Control Rangers
Kennel Hand
Alrona Boarding Facility
01.1983 - 01.1991
- FAMILY OWNED BUSINESS - worked after school and weekends. Then weekends once finished school and employed.
- Cleaned and maintained kennel areas
- Exercised dogs
- Provided enrichment for dogs and cats - at peak times up to 105 dogs / 75 cats.
- Customer service - phone enquiries, creating bookings, cash handling, greeting clients and ensuring their animals are housed safely.
Education
High School Certificate -
Heretaunga College
Upper Hutt, New ZealandCertificate III - Animal Care
Provet
Brisbane, QLD2008
Certificate - Real Estate
Tafe NSW
Albury, NSW1996
Skills
- Strong communication and interpersonal skills
- Passionate about providing a high level of customer service
- Solution focused
- Keen knowledge of domestic animal breeds, care and husbandry
- Eagerness to learn
- Keenness to detail
About me
I'm a hard working, self motivated person who likes to be organised. When I'm not working I enjoy spending time with my loved ones and seven pets (yes, my work comes home with me).
I've been described as a social butterfly as I love travelling, hosting functions, attending sporting events and spending time with friends. I have a great sense of humour and I don't take myself too seriously.
Referees
Nanda Ten Grotenhuis
Manager, RSPCA Qld
0401 227 251
Greta Dodd
Colleague, RSPCA Qld
0401 218 881
Timeline
Offsite Adoptions Coordinator
RSPCA Qld
01.2011 - Current
Vet Nurse
The Gap Vet Surgery
12.2008 - 01.2011
Property Manager and Administrator
Petrie House/Professionals Real Estate
04.2000 - 12.2008
Body Corporate Service Officer
Hayden Properties
11.1995 - 12.1999
Dog Control Administrator
Carterton District Council
03.1985 - 03.1991
Kennel Hand
Alrona Boarding Facility
01.1983 - 01.1991
High School Certificate -
Heretaunga College
Certificate III - Animal Care
Provet
Certificate - Real Estate
Tafe NSW
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