Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesManager
Philippe Muller

Philippe Muller

Christies Beach,SA

Summary

Dynamic consultant with a proven track record at Rivergum Homes, excelling in strategic planning and client relationship management. Achieved significant revenue growth through innovative solutions and effective project leadership. Renowned for attention to detail and fostering teamwork, consistently delivering high-quality results that exceed client expectations.

Overview

18
18
years of professional experience

Work History

Consultant

RivergumHomes
11.2016 - 03.2025
  • Established actionable targets reflecting client needs.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Partnered with diverse teams to deliver tailored solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
  • Cultivated enduring relationships with clients to secure repeat engagements.
  • Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
  • Maintained database systems to track and analyze operational data.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.

Assistant Managers

Robot Building Supplies
11.2011 - 11.2016
  • Monitored cash intake and deposit records to enhance accuracy.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Provided direct support to customers by evaluating their needs.
  • Conducted routine inventory audits to ensure accurate stock levels.
  • Secured ongoing business by delivering outstanding customer service.
  • Worked alongside leadership to formulate plans for operational enhancement.
  • Fostered teamwork by encouraging staff collaboration on project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Domestic Licenced Builder

Self Emplyed
03.2007 - 03.2011
  • Collaborated with owners to ensure projects aligned with their visions.
  • Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
  • Trained new staff on proper building techniques, site regulations and safety protocols.
  • Interpreted blueprints accurately, building structures to exact specifications.
  • Demonstrated strong leadership skills by overseeing teams of skilled laborers and tradespeople across multiple projects simultaneously.
  • Developed detailed construction plans and organized required materials to maintain productivity.
  • Managed subcontractor relationships effectively, ensuring timely completion of tasks and seamless integration into project timelines.
  • Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
  • Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed.
  • Enhanced customer satisfaction by delivering exceptional craftsmanship on all completed projects, leading to positive referrals and repeat business opportunities.
  • Coordinated subcontractors to complete work within quality and timeframe targets.

Education

Certificate IV - Domestic And Commercial Builder Licence

HIA, MBA
Melbourne, VIC
01.2007

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • Integrity and honesty
  • Analytical thinking
  • Strategic planning
  • Issue resolution
  • Customer relationship management
  • Project leadership
  • Time management
  • Work Planning and Prioritization
  • Client rapport
  • Project management
  • Quality assurance

Languages

French
Native or Bilingual

Timeline

Consultant

RivergumHomes
11.2016 - 03.2025

Assistant Managers

Robot Building Supplies
11.2011 - 11.2016

Domestic Licenced Builder

Self Emplyed
03.2007 - 03.2011

Certificate IV - Domestic And Commercial Builder Licence

HIA, MBA

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Philippe Muller