Phillip Cosgrove
Cameron Park,NSW
Summary
- Budgeting and Cost Control
- Guest Satisfaction
- Profit Target Achievement
- Safe Handling
- Motivational Team Management
- Team Leadership
- Active Listening
- Safe Work Practices
- Consistent Presentations
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Eagles Plumbing Plus
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Salesperson
Eagles Plumbing Plus
03.2023 - 06.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Expanded customer base through targeted prospecting and networking efforts.
SOUS CHEF
Rustica Newcastle Beach
02.2022 - 03.2023
- Owner: Mark Hosie
- Contact Number:0422311573
- Acted as head chef when required to maintain continuity of service and quality
- Planned and directed high-volume food preparation in fast-paced environment
- Mentored kitchen staff to prepare each for demanding roles
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers
- Obtained fresh, local ingredients to lower grocery costs
- Disciplined and dedicated to meeting high-quality standards
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Trained and managed kitchen personnel and supervised related culinary activity
SALES REP/ DELIVERY DRIVER
The Fruit Spot
09.2021 - 02.2022
- Owner: paul drakos
- Contact number:0457544976
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Completed rush deliveries on tight timetables to satisfy customer needs
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Fostered positive working relationships with regular customers
- Loaded truck and properly secured items to prevent damage for deliveries
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
LINE COOK
Toronto Hotel
03.2021 - 02.2022
- Employer: John Coombes
- Contact number:0408949242
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Prepared food items such as meats, poultry and fish for frying purposes
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
HEAD CHEF
Warner At The Bay Hotel
08.2019 - 09.2021
- Don hodge
- Number:0418111121
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
- Monitored line processes to maintain consistency in quality, quantity and presentation
- Mentored kitchen staff to prepare each for demanding roles
- Created recipes and prepared advanced dishes
- Hired, managed and trained kitchen staff
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Maintained well-organized mise en place to keep work consistent
- Handled and stored food to eliminate illness and prevent cross-contamination
HEAD CHEF
Newy Burger Co.
11.2018 - 07.2019
- Owner: Nick Vivian
- Contact number:0417664639
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
- Hired, managed and trained kitchen staff
- Monitored line processes to maintain consistency in quality, quantity and presentation
- Mentored kitchen staff to prepare each for demanding roles
- Created recipes and prepared advanced dishes
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity
- Placed orders to restock items before supplies ran out
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders
CHEF DE PARTIE
Rustica Newcastle Beach
01.2016 - 11.2018
- Owner: Mark Hosie
- Contact number:0422311573
- Maintained well-organized mise en place to keep work consistent
- Operated all kitchen equipment safely to prevent injuries
- Prepared items for roasting, sautéing, frying and baking
- Rotated stock to use items before expiration date
- Plated meals paying special attention to garnishes and overall presentation
- Placed orders to restock items before supplies ran out
- Mentored kitchen staff to prepare each for demanding roles
- Complied with portion and serving sizes as per restaurant standards
- Sanitized all counters properly to prevent food-borne illness
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows
CHEF DE PARTIE
Rustica Newcastle Beach
01.2016 - 11.2018
APPRENTICE
Cellar Restaurant
06.2013 - 02.2016
- Owner: Andy Wright
- Contact number:0422311573
- Followed safety protocols to avoid accidents
- Prepared worksite by setting up required tools and supplies
- Prioritized and accomplished multiple tasks within established timeframes
- Positioned and held materials for senior professionals to complete work
- Provided knowledgeable, friendly service to increase customer retention
- Reported unsafe situations or service-related issues to appropriate personnel
Owner
APPRENTICE
06.2013 - 02.2016
- Mark Hosie
- Contact number: 0422311573
- Maintained well-organized mise en place to keep work consistent
- Operated all kitchen equipment safely to prevent injuries
- Prepared items for roasting, sautéing, frying and baking
- Rotated stock to use items before expiration date
- Plated meals paying special attention to garnishes and overall presentation
- Placed orders to restock items before supplies ran out
- Mentored kitchen staff to prepare each for demanding roles
- Complied with portion and serving sizes as per restaurant standards
- Sanitized all counters properly to prevent food-borne illness
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Education
High School Diploma - undefined
Bomaderry High School
Bomaderry, NSW11.2007
Skills
- Budgeting and Cost Control
- Guest Satisfaction
- Profit Target Achievement
- Safe Handling
- Motivational Team Management
- Team Leadership
- Active Listening
- Safe Work Practices
- Consistent Presentations
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Customer relations
- Staff training and development
- Staff supervision
References
Mark Hosie, Owner Rustica restaurant, 0422311573
Don Hodge, Owner/Founder of the Hodge Group, 0408494242
Scott Carter, Assistant Manager Eagles Plumbing Plus Mayfield,0435193992
Tom Hinchcliffe, Personal Friend,0434385998
Timeline
Assistant Manager
Eagles Plumbing Plus
06.2024 - Current
Salesperson
Eagles Plumbing Plus
03.2023 - 06.2024
SOUS CHEF
Rustica Newcastle Beach
02.2022 - 03.2023
SALES REP/ DELIVERY DRIVER
The Fruit Spot
09.2021 - 02.2022
LINE COOK
Toronto Hotel
03.2021 - 02.2022
HEAD CHEF
Warner At The Bay Hotel
08.2019 - 09.2021
HEAD CHEF
Newy Burger Co.
11.2018 - 07.2019
CHEF DE PARTIE
Rustica Newcastle Beach
01.2016 - 11.2018
CHEF DE PARTIE
Rustica Newcastle Beach
01.2016 - 11.2018
APPRENTICE
Cellar Restaurant
06.2013 - 02.2016
Owner
APPRENTICE
06.2013 - 02.2016
High School Diploma - undefined
Bomaderry High School
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