Phillip Gibbs

• Recently employed with GSHB Vision - MadeCo Australia until company closure. I was employed by the company as a leading head Tech Detailer to assist in the running of the Technical Office and sending projects to machine, as well as assisted in the implementation companies Cad software Cabinet Vision,overseeing 5 staff member, for a period of 3 years, during this period I was also working with software developers to develop additional programs to work in conjunction with current deployed operating systems.
• In 2014, i was appointed the companies IT Manager, overseeing all IT infrastructures, project management of software development, implementations working along side external contractors to ensure all targets were met and adhered to.
• September 2021, along with IT Manager i was also appointed the Operations Manger position, overseeing 15 staff in the factory, working on the development of Standard Operating Procedures, setting up of a machine maintenance programe, working with suppliers for stock control and forecasting of materials, and overseeing the scheduling to allow for just in time manufacturing.

My rolls involved:

• Run Projects for clients
• Client Showrooms development
• Develop Pricing & Ordering Software for Clients
• Train Staff and Clients in pricing software
• Research and development of new products and implementation into company
• Write work contracts
• Work with Production and manufacturing staff when issue arise
• Assist in Machine maintenance and new tooling implantation
• Company First Aid Office
• Company O.H.S Officer & Fire Warden
• Liaise with Company Director and Operations officer when issues arise
• Developed and implemented IT policies and procedures to ensure compliance with industry standards.
• Managed the installation, configuration, maintenance, and troubleshooting of network systems.
• Created detailed documentation for software, hardware, and network configurations.
• Provided technical support to end users on a variety of issues.
• Oversaw the development of SQL databases, websites.
• Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
• Established security protocols to protect data from unauthorized access or modification.
• Established relationships with key clients, while maintaining existing customer base.
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Researched potential customers using various sources such as public records, web searches.
• Performed analysis of current processes within the sales department to identify areas needing improvement.
• Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
• Determined price schedules and discount rates.
• Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
• Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Managed scheduling, training and inventory control.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Oversaw financial management, budget management, accounting and payroll activities.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.
• Conduct accident investigations and prepared related paperwork.
• Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
• Prepared staff work schedules and assigned team members to specific duties.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• My main roll while employed at Perennial Kitchens was as a Tech Detail, working with designers to produce cabinetry for their clients, as well as working on projects like the apartments at Waverley Park and developments in Scoresby on Stud Road of over 100 town houses.

• Employed as a Tech detail / project manager my roles include looking after clients from the time contracts were signed through to the job was completed and signed off
• As well as looking after their high end clients in new developments Brays Construction
• This included:
• Organizing & Conducting Check Measures
• Liaising with clients and site foreman’s
• Kitchen design & Layouts
• Planning & Drafting using Planit Solid 4.2 & 5
• Produce plans for approval
• Raising Variations
• Ordering Materials & Hardware
• Organize trades & services for installation
• Production & installation overseer.
• Complete Kitchens also gave me the opportunity to start up my own company doing contracted work after hours, to assist in keeping up with the work load.

• Employed as tech Detail I took on more of a general managers roll looking after the companies everyday running, from management staff, producing technical drawings for internal use as well as gaining approval from clients, conducting site inspections and site measures, managing the schedules for installation and organization of additional trades, I was also involved in the odd installation of cabinetry.

• Shoreline was the starting point of my career within the office environment, employed as a Tech Detail I was involved with Builders such as Burbank, Henley, Porter Davies, appointed Burbank and Henley as my main client and was involved in regular meetings with Site supervisors as we as management.

• Working at Impact I was involved in the Cabinet making and installations of shop fronts as well as banks, Myer Revlon Units, trained in the running of the Flat Bed router, as well as helped out with the installation of pokie venues with joining company Unique Interior Services.

• The start of my career within the industry employed as a factory hand in the production of Kitchen Bench tops, I was trained in the running of automatic postforming machinery, prior to the closer of the factory, where I was then appointed in charge of running the plant for a further year until machinery was sold off to competitor companies some of which I was then involved in the setting up and relocation of machinery, Moving to sister company Teasel Wood were I was involved in the production of manufacturing and installation of kitchens, trained in cabinet making, Bessie operation, Spray Painting, Timber Door & Timber benchtop manufacturing, and installations.