Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Phillip Holmes

Heywood,VIC

Summary

With years of experience in hospitality, I have a solid background in all aspects of bar and food operations.

A proven ability to manage and motivate teams while ensuring high-quality customer service. Possess strong skills in inventory management, cost control, staff training, and development. With this I have a diploma in journalism, which helps with dealing with customers and improving the overall customer satisfaction.

Overview

7
7
years of professional experience

Work History

Bar Manager

Mac's Hotel Portland
Portland, VIC
12.2024 - Current
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Created promotional materials such as flyers or posters to advertise specials or upcoming events.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees.

Venue Manager

Heywood Hotel
Heywood, VIC
10.2021 - 12.2024
  • Coordinated with vendors to ensure availability of necessary equipment and supplies for events.
  • Prepared reports outlining revenue earned from events held at the venue.
  • Scheduled maintenance activities for the facility to maintain its condition and appearance.
  • Performed administrative tasks related to event planning such as preparing invoices or tracking expenses.
  • Developed relationships with clients to ensure satisfaction and repeat business.
  • Organized and maintained event calendar, including scheduling of staff and resources.
  • Assisted in hiring new personnel when required to meet staffing demands.
  • Resolved customer issues or complaints in a timely manner to maintain positive customer relations.

Venue Manager

Caledonian Hotel
Hamilton, VIC
01.2020 - 10.2021
  • Coordinated with vendors to ensure availability of necessary equipment and supplies for events.
  • Prepared reports outlining revenue earned from events held at the venue.
  • Created budgets for each event based on estimated costs of food, beverages, staffing.
  • Provided training sessions for staff members on topics such as customer service techniques or safety protocols.
  • Assisted in hiring new personnel when required to meet staffing demands.

Broadcast Journalist

Ace Radio
Hamilton, VIC
02.2018 - 01.2020
  • Monitored local and national events as they unfolded in real-time.
  • Produced live broadcasts in the studio or on location.
  • Wrote scripts for newscasts and other programming segments.
  • Created promotional materials such as teasers, trailers, ads for upcoming broadcasts.

Education

Baimbridge College
Hamilton, VIC
11-1999

Skills

  • Staff management
  • Inventory control
  • Sales analysis
  • Event planning
  • Customer service
  • Budget creation
  • Team training
  • Problem solving

Affiliations

  • Musician
  • Sports commentator
  • Reading
  • Family

Accomplishments

  • Diploma in Journalism
  • Cert III and IIII in Hospitality
  • Responsible Serving of Alcohol
  • First Aid accredited

References

* Jason Williams - Owner of Heywood Hotel & Caledonian Hotel

0417251000

* Stephen Jones - General Manager - Mixx FM Hamilton (Ace Radio)

0418523891

Timeline

Bar Manager

Mac's Hotel Portland
12.2024 - Current

Venue Manager

Heywood Hotel
10.2021 - 12.2024

Venue Manager

Caledonian Hotel
01.2020 - 10.2021

Broadcast Journalist

Ace Radio
02.2018 - 01.2020

Baimbridge College

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Phillip Holmes