Phillip Kelly

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
• Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
• Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Deal with the day to day operations of the business including dealing with ongoing bowls issues

Supervised operations staff and kept employees compliant with company policies and procedures.

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Handled staff training initiatives aimed at up-skilling the workforce to meet dynamic industry demands.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• I worked closely with the General Manager of the group but answered directly to the Board of Directors. My day-to-day responsibilities included ensuring all four venues were being run efficiently and monitoring all staffing issue and customer concerns.
• as part of my role i was also in charge of all Maintenace issues for the four venues.
• This role also included dealing with all employees related issues including all disciplinary matters resulting in Industrial action and representing the business in all Industrial Commission hearings as required.

Provided Industrial support to Club Employees from Port Macquarie to the QLD Border out to Moree. This was a hands on role and it allowed me to build a good relationship not only with the Club employees but the Managers as well, which in most cases i still have a good relationship with today.

My approach was simple, treated everyone fairly and looked at the facts, if the employee was in the wrong i would identify that and support the Club in create a solution to resolve the issue.

My role was as a Senior Duty Manager and responsible with two other Duty Managers on a rotating shift for the smooth day to day operations of the Club. The role included overseeing the bar, catering and function operations and ensuring member satisfaction and compliance.

I first started working for the RSL Club as a glassy during a period of time they were experiencing staff shortages. After 12 months employed as a casual i was offered a permanent position as bar man before being promoted to a Club Supervisor in 1989. I held this position until i was transferred to the Newly built sports Club in 1992. Whilst employed as a casual, i also worked at the Lismore Golf Club and Rous Hotel working approximately 70 hours per week.

I was first employed by my father who was the Assistant Manager for the Club, a position he held for over forty years.