Phillip James Kenrick
Gold Coast,Queensland
Summary
Inspired collaborative leader with over 20 years experience in the industry and a proven high-performer that was delivered successful improvements in Store operations, business profitability and team development.
Overview
9
9
years of professional experience
Work History
Network Area Manager
Dulux Group Pty Ltd
Sth Brisbane / GC, QLD
11.2019 - Current
- Complete oversight of 6 company owned branches, including 6 branch managers and 30 team members
- Recruited, trained and Coached managers to support team members to have great customer conversations, provide professional service and uphold company values
- Setting a foundation for successful high performing team leaders
- Worked with managers to create customer-centered shopping environments, promoting top-quality customer service standards and timely resolution of complaints
- Helped co-ordinate store updates, refits and full branch renovations
- Conducted periodic reviews of inventory levels and product mix in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Guided and coached managers on team performance issues, including customer service issues to restore satisfaction, managing underperforming staff
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Organized promotional activities such as special events or discounts campaigns in stores.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Cultivated positive rapport with associates and team leadership.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Supported sales team members to drive growth and development.
Regional Sales Manager
Dulux Group Pty Ltd
Brisbane, QLD
07.2015 - 10.2019
- Created success-oriented team environment focused on professional development and empowering leadership
- Fostered diverse team environment by establishing clear objectives for each employee
- Participated actively in industry conferences and seminars for knowledge sharing purpose.
- Developed strategies and plans for regional sales growth.
- Conducted regular market research to identify customer needs and preferences.
- Created promotional campaigns to increase sales in the region.
- Organized trade shows, exhibitions, and other events to showcase products.
- Monitored competitor activities and analyzed pricing trends in the region.
- Analyzed regional sales performance data to develop actionable insights.
- Cultivated an environment that fostered teamwork among regional sales staff members.
- Provided technical advice and support on product features and benefits to customers.
- Implemented effective territory management techniques across the region.
- Resolved customer inquiries promptly as well as escalated issues when necessary.
- Ensured compliance with company policies and procedures related to regional sales operations.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Coached, developed and motivated team to achieve revenue goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
Retail Management
Cert. III, Retail Operations
Westcoast College Of Tafe 01-1999
Sales And Marketing Education
Hawke's Bay Polytechnic
Hastings, NZ01-1991
Management Studies
Hawke's Bay Polytechnic
Hastings, NZ01-1991
Skills
- Store Performance Evaluations
- Policy Implementation
- Profit and loss analysis
- Customer Relationship Management
- Operational Improvement
- Performance Coaching
- Growth Mindset
- Partnership Development
- Team Culture Improvement
- Motivational Leadership
- Data Analysis
- Multi-SBU Collaboration
Affiliations
- Gym: 6 days a week
- Travel: Domestic and Overseas
- Reading: Fantasy and Self Help
- Sports: Rugby, League and bad Golf
- Friends and Family Time
Timeline
Network Area Manager
Dulux Group Pty Ltd
11.2019 - Current
Regional Sales Manager
Dulux Group Pty Ltd
07.2015 - 10.2019
Retail Management
Cert. III, Retail Operations
Sales And Marketing Education
Hawke's Bay Polytechnic
Management Studies
Hawke's Bay Polytechnic
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