PHILLIP LIANOS
Picnic Point NSW,Australia
Summary
Dynamic Franchise Business Manager with proven success at Flooring Xtra, Johnson Tiles/Amber, Di-Lorenzo Tiles and Carpet Court, driving sales growth and operational excellence across 26 stores. As Expert in team leadership and relationship management, I excel in developing strategies that enhance profitability and compliance. Recognized for resolving complex issues and fostering a high-performance culture, I am committed to achieving outstanding results.
Overview
20
20
years of professional experience
Work History
Franchise Business Manager NSW/ACT
Flooring Xtra
, Australia
07.2023 - Current
- Operations Management Support the day-to-day operations of all franchise locations within NSW/ACT
- In conjunction with the Team, be responsible for co-ordinating aspects of leading, coaching and managing staff for 26 stores within NSW/ACT
- Organise weekly one on one meetings including the collecting of contributions from staff members
- Conduct regular evaluations and audits of franchise locations to assess performance and address any issues.
- Ensure that stores adhere to company standards regarding store and product presentation, cleanliness, and customer service.
- Ensure compliance to the term of their agreements, operational procedures and policies to streamline processes and maximise efficiency.
- Provide support to franchisees on Point-of-Sale system operations and reporting.
- Prepare and provide reporting as required.
- Co-ordinate Metro, Regional and sub-regional meetings.
- Support and assistance as required for the delivery of national franchisee meetings/conferences.
- Dissemination of communication and messaging to franchisee network.
- Ensure resolution of customer complaints as required: Disputes are satisfactorily resolved Complaints are resolved promptly All complaints are recorded appropriately Where relevant, implement proactive preventative measures with the franchisee and store staff.
- Act as the Liaison with supplier network on delivery of supplier provided product training
- Co-ordinate and organise internal training opportunities.
- Provide assistance and guidance to franchisees on workplace health and safety of staff and customers.
- Provide support and guidance in human resources related issues and ensure that matters are escalated to the appropriate personnel or consultant where required.
- Facilitate, where necessary, guidance relating to recruitment, development and management of franchisee staff members.
- Ensure compliance with core product ranging through the provision of floor grids.
- Provide assistance to Franchisees in preparing and submitting financial reports as required by Flooring Xtra.
- Assist the franchisee to establish KPI's for the Store and Salespeople.
- Provide guidance to franchisees on campaign delivery including Point of Sale, local advertising, and in store messaging and execution.
- Provide support and assistance with new store development.
- Ensure completion of mandatory.
- Stay informed about industry trends, market conditions, and regulatory changes that may impact the business.
- Sales and Revenue Generation Develop and execute strategies to drive sales growth and meet revenue targets.
- Identify opportunities to grow sales and profitability through P&L, KPI and Benchmarking performance analysis.
- Provide support and guidance to store managers/franchisees in identifying opportunities, creating action plans, implementing sales tactics and promotional campaigns.
- Collaborate with the marketing team to develop localised marketing initiatives and promotions.
- Provide feedback to National Support Office team on market trends, competitor landscape, pricing, range, supplier performance, customer trends, and all other acquired information that may assist business operations.
- Compliance / Legal and Regulatory Ensure that Franchisees maintain compliance with minimum store standards with respect to visual layout, campaign delivery, ranging.
- Ensure that Franchisees comply with regulations in relation to pricing and advertising
- Ensure that Franchisees comply with regulations in relation to sale and delivery of goods, warranties, repairs and refunds
- Ensure compliance with any other matters covered under the Australian Consumer Law
- Ensure compliance with all Flooring Xtra standards, policies and procedures.
- Network Growth Identify new store location opportunities.
- Assist in the sourcing, recruitment, induction and ongoing mentoring of new Franchisees.
- Provide knowledge and support to franchisees on their local competitive landscape.
- Analyse sales data and market trends to identify opportunities for expansion and improvement.
NSW/ACT State Manager (Sales)
Johnson Tiles/Amber Group Australia Pty Ltd
, Australia
10.2020 - 07.2023
- Multi site operational management Board and executive management team, design, implement and monitor the business sales strategy.
- Management of 10+ staff
- Increase management's effectiveness by recruiting, selecting, orienting, training, coaching, counselling and disciplining managers, communicating values, strategies and objectives, assigning accountabilities, planning, monitoring and appraising job results, developing incentives.
- Implement sales programs increasing sales, customer spread, market share and overall growth of the organisation.
- Drive activities that will exceed budget results for sales, gross profit and business unit performance.
- Forecast annual, quarterly, and monthly sales revenue, playing a key role in budget development.
- Implement individual sales plans with the sales team, addressing performance gaps and mentoring the team to achieve sales targets.
- Secure organic growth in revenue from existing, long term customers and drive new business growth through the dedicated business development team.
- Work collaboratively with the dedicated major account divisions to meet sales targets and grow the customer base.
- Personally, taking responsibility for major corporate relationships.
- Responsible for leading and winning major tenders and presentations, working collaboratively with various contributing departments and the marketing group to ensure high quality of response.
- Drive the companies exciting new eCommerce strategy with customers, monitoring and growing online sales activity.
- Utilising the sophisticated data reporting and analysis available, monitor, measure and develop activity plans.
- Lead the company's specialist category management team including supplier program and commercial arrangements.
- Collaborate with the group marketing team to develop the annual promotional and sales plans.
- Manage the implementation and performance of sales campaigns to ensure high levels of sales conversion.
- Produce high quality, insightful monthly reports for submission to the board.
- Formulate sales policies and procedures.
- Work according to company culture and values, develop good communication, and deliver results effectively.
NSW State/Operations Manager (Retail)
CARPET COURT
, Australia
12.2018 - 10.2020
- Overseeing daily business operations
- Multi store/site management
- Developing and implementing store strategies
- Training low level managers and staff
- Creating and managing budgets
- Improving revenue even through COVID-19
- Recruitment of new employees
- Evaluating performance and productivity
- Analyzing accounting and financial data
- Researching and identifying growth opportunities
- Generating monthly and weekly reports
- Giving presentations
Senior Project Manager
Unique Flooring
07.2017 - 12.2018
- Develop and oversee project plans, including budgeting and scheduling
- Work with vendors and suppliers to source and purchase flooring materials
- Manage and oversee the work of flooring installers and contractors to achieve project outcomes
- Resolve any issues or problems that arise during the flooring installation process
- Ensure compliance with safety standards and regulations
- Maintain records of all project activities and costs
- Prepare and present project reports to stakeholders
- Logistics for site deliveries
- Site inspections Hotels,RSL's, Pubs, hospitals etc
- Resolve any issues or problems that arise during the flooring installation process
- Ensure compliance with safety standards and regulations
- Maintain records of all project activities and costs
- Prepare and present project reports to stakeholders
- Preparation of variations to contracts
- Preparation of job sheets and costing for subcontractors
- Liaising with builders and suppliers in relation to projects
General Manager (Retail)
The Natural Floor Coverings Centre
03.2009 - 06.2017
- Multi Store Management
- Maintaining the professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state of the art practices, participating in professional societies
- Managing and training sales staff
- Motivate, mentor the sales team
- Offering regular sales training to staff
- Leading by example
- Assisting with sales quotes
- Handling customer complaints
- Assist with logistics and marketing
- Exceeding annual turnover and KPIs
- Meeting with clients/customers to discuss product features, pricing, delivery schedules, or other details of the sale
- Monitoring competitors' offerings and providing feedback to company leadership
NSW State Sales Manager
DI LORENZO TILES AND BATHWARE
Baulkham Hills, Australia
05.2006 - 03.2009
- Sales Support & Development
- Product Management
- Strategic Planning & Business Development
- People Management
- Financial & Admin Management
- Coach / mentor direct reports to develop in their positions
- Prepare annual budget in conjunction with Personnel for approval by General Manager
- Monitor & track expenditure to ensure that budget goals are met.
- Review and assess monthly financial reports, ensuring any variances identified are appropriately actioned and reported.
- Prepare both branch / product sales forecasts and targets.
- Managing all states (NSW, VIC, QLD, WA) including Retail Showrooms nationially, Retail Showroom, Commercial division, wholesale division and Flooring Division
Education
Certificate in working safely in the Construction industry -
01.2017
Diploma of Business Management -
01.2011
Higher School Certificate -
Kingsgrove North High School
Skills
- Team leadership
- Relationship management
- Client focus
- Business acumen
- Change management
- Sales and negotiation
- Problem solving
- Communication skills
- Self-motivation
- Time management and organization
- Leadership and training
- Staff and client relations
- Multi-site retail operations
Hobbies and Interests
- Golf
- Fitness Training
- Fishing
- Soccer
- Socializing
Languages
- English
- Greek
Timeline
Franchise Business Manager NSW/ACT
Flooring Xtra
07.2023 - Current
NSW/ACT State Manager (Sales)
Johnson Tiles/Amber Group Australia Pty Ltd
10.2020 - 07.2023
NSW State/Operations Manager (Retail)
CARPET COURT
12.2018 - 10.2020
Senior Project Manager
Unique Flooring
07.2017 - 12.2018
General Manager (Retail)
The Natural Floor Coverings Centre
03.2009 - 06.2017
NSW State Sales Manager
DI LORENZO TILES AND BATHWARE
05.2006 - 03.2009
Certificate in working safely in the Construction industry -
Diploma of Business Management -
Higher School Certificate -
Kingsgrove North High School