PHILLIP LIANOS
Picnic Point Sydney,NSW
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager/Business Coach
Self Employed
10.2024 - Current
- Directed operational strategies to enhance business efficiency and drive revenue growth.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Developed marketing initiatives to increase brand visibility and customer engagement.
- Implemented performance metrics to monitor team productivity and service quality.
- Cultivated client relationships to ensure high levels of satisfaction and retention.
- Led cross-functional teams in executing strategic projects aligned with business goals.
- Mentored staff to enhance skills, promote development, and improve overall team performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Streamlined processes by integrating technology solutions for improved service delivery.
Business Manager/Franchises - NSW/ACT
Flooring Xtra
07.2023 - 08.2024
- Operations Management Support the day-to-day operations of all franchise locations within NSW/ACT
- In conjunction with the Team, be responsible for co-ordinating aspects of leading, coaching and managing staff for 26 stores within NSW/ACT
- Organise weekly one on one meetings including the collecting of contributions from staff members
- Conduct regular evaluations and audits of franchise locations to assess performance and address any issues.
- Ensure that stores adhere to company standards regarding store and product presentation, cleanliness, and customer service.
- Ensure compliance to the term of their agreements, operational procedures and policies to streamline processes and maximise efficiency.
- Provide support to franchisees on Point-of-Sale system operations and reporting.
- Prepare and provide reporting as required.
- Co-ordinate Metro, Regional and sub-regional meetings.
- Support and assistance as required for the delivery of national franchisee meetings/conferences.
- Dissemination of communication and messaging to franchisee network.
- Ensure resolution of customer complaints as required: Disputes are satisfactorily resolved Complaints are resolved promptly All complaints are recorded appropriately Where relevant, implement proactive preventative measures with the franchisee and store staff.
- Act as the Liaison with supplier network on delivery of supplier provided product training
- Co-ordinate and organise internal training opportunities.
- Provide assistance and guidance to franchisees on workplace health and safety of staff and customers.
- Provide support and guidance in human resources related issues and ensure that matters are escalated to the appropriate personnel or consultant where required.
- Facilitate, where necessary, guidance relating to recruitment, development and management of franchisee staff members.
- Ensure compliance with core product ranging through the provision of floor grids.
- Provide assistance to Franchisees in preparing and submitting financial reports as required by Flooring Xtra.
- Assist the franchisee to establish KPI's for the Store and Salespeople.
- Provide guidance to franchisees on campaign delivery including Point of Sale, local advertising, and in store messaging and execution.
- Provide support and assistance with new store development.
- Ensure completion of mandatory.
- Stay informed about industry trends, market conditions, and regulatory changes that may impact the business.
- Sales and Revenue Generation Develop and execute strategies to drive sales growth and meet revenue targets.
- Identify opportunities to grow sales and profitability through P& L, KPI and Benchmarking performance analysis.
- Provide support and guidance to store managers/franchisees in identifying opportunities, creating action plans, implementing sales tactics and promotional campaigns.
- Collaborate with the marketing team to develop localised marketing initiatives and promotions.
- Provide feedback to National Support Office team on market trends, competitor landscape, pricing, range, supplier performance, customer trends, and all other acquired information that may assist business operations.
- Compliance / Legal and Regulatory Ensure that Franchisees maintain compliance with minimum store standards with respect to visual layout, campaign delivery, ranging.
- Ensure that Franchisees comply with regulations in relation to pricing and advertising
- Ensure that Franchisees comply with regulations in relation to sale and delivery of goods, warranties, repairs and refunds
- Ensure compliance with any other matters covered under the Australian Consumer Law
- Ensure compliance with all Flooring Xtra standards, policies and procedures.
- Network Growth Identify new store location opportunities.
- Assist in the sourcing, recruitment, induction and ongoing mentoring of new Franchisees.
- Provide knowledge and support to franchisees on their local competitive landscape.
- Analyse sales data and market trends to identify opportunities for expansion and improvement.
NSW/ACT State Manager (Sales)
Johnson Tiles/Amber Group Australia Pty Ltd
10.2020 - 07.2023
- Multi site operational management Board and executive management team, design, implement and monitor the business sales strategy.
- Management of 10+ staff
- Increase management’s effectiveness by recruiting, selecting, orienting, training, coaching, counselling and disciplining managers, communicating values, strategies and objectives, assigning accountabilities, planning, monitoring and appraising job results, developing incentives.
- Implement sales programs increasing sales, customer spread, market share and overall growth of the organisation.
- Drive activities that will exceed budget results for sales, gross profit and business unit performance.
- Forecast annual, quarterly, and monthly sales revenue, playing a key role in budget development.
- Implement individual sales plans with the sales team, addressing performance gaps and mentoring the team to achieve sales targets.
- Secure organic growth in revenue from existing, long term customers and drive new business growth through the dedicated business development team.
- Work collaboratively with the dedicated major account divisions to meet sales targets and grow the customer base.
- Personally, taking responsibility for major corporate relationships.
- Responsible for leading and winning major tenders and presentations, working collaboratively with various contributing departments and the marketing group to ensure high quality of response.
- Drive the companies exciting new eCommerce strategy with customers, monitoring and growing online sales activity.
- Utilising the sophisticated data reporting and analysis available, monitor, measure and develop activity plans.
- Lead the company’s specialist category management team including supplier program and commercial arrangements.
- Collaborate with the group marketing team to develop the annual promotional and sales plans.
- Manage the implementation and performance of sales campaigns to ensure high levels of sales conversion.
- Produce high quality, insightful monthly reports for submission to the board.
- Formulate sales policies and procedures.
- Work according to company culture and values, develop good communication, and deliver results effectively.
NSW State/Operations Manager (Retail)
CARPET COURT
12.2018 - 10.2020
- Overseeing daily business operations
- Multi store/site management
- Developing and implementing store strategies
- Training low level managers and staff
- Creating and managing budgets
- Improving revenue even through COVID-19
- Recruitment of new employees
- Evaluating performance and productivity
- Analyzing accounting and financial data
- Researching and identifying growth opportunities
- Generating monthly and weekly reports
- Giving presentations
Senior Project Manager
Unique Flooring
07.2017 - 12.2018
- Develop and oversee project plans, including budgeting and scheduling
- Work with vendors and suppliers to source and purchase flooring materials
- Manage and oversee the work of flooring installers and contractors to achieve project outcomes
- Resolve any issues or problems that arise during the flooring installation process
- Ensure compliance with safety standards and regulations
- Maintain records of all project activities and costs
- Prepare and present project reports to stakeholders
- Preparation of variations to contracts
- Preparation of job sheets and costing for subcontractors
- Liaising with builders and suppliers in relation to projects
General Manager (Retail)
The Natural Floor Coverings Centre
03.2009 - 06.2017
- Multi Store Management
- Maintaining the professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state of the art practices, participating in professional societies
- Managing and training sales staff
- Motivate, mentor the sales team
- Offering regular sales training to staff
- Leading by example
- Assisting with sales quotes
- Handling customer complaints
- Assist with logistics and marketing
- Exceeding annual turnover and KPIs
- Meeting with clients/customers to discuss product features, pricing, delivery schedules, or other details of the sale
- Monitoring competitors’ offerings and providing feedback to company leadership
NSW State Sales Manager
DI LORENZO TILES AND BATHWARE, Norwest Business Park, Baulkham Hills
05.2006 - 03.2009
- Sales Support & Development
- Product Management
- Strategic Planning & Business Development
- People Management
- Financial & Admin Management
- Coach / mentor direct reports to develop in their positions
- Prepare annual budget in conjunction with Personnel for approval by General Manager
- Monitor & track expenditure to ensure that budget goals are met.
- Review and assess monthly financial reports, ensuring any variances identified are appropriately actioned and reported.
- Prepare both branch / product sales forecasts and targets.
- Managing all states (NSW, VIC, QLD, WA) including Retail Showrooms nationally, Retail Showroom, Commercial division, wholesale division and Flooring Division
Education
Higher School Certificate -
Kingsgrove North High School
Skills
- Team Leadership
- Relationship Management
- Customer/Client Focus
- Business Acumen
- Lead Change
- Management/selling experience
- Strong sales and negotiation skills
- Problem solving and analysis
- Excellent communication/interpersonal skills
- Self motivation
- Exceptional time management experience and organisational skills
- Proven leadership/management and training skills
- Building and maintaining relationships with staff and clients
- Experience in setting up and operating multi-site retail stores
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Staff management
- Team leadership
- Training and coaching
- Customer relations
- Training and development
- Relationship building
Certification
- Certificate in working safely in the Construction industry 2017
- Diploma of Business Management 2011
LANGUAGES
English
Greek
Interests
Golf, Fitness Training, Fishing, Soccer, Socializing
Timeline
General Manager/Business Coach
Self Employed
10.2024 - Current
Business Manager/Franchises - NSW/ACT
Flooring Xtra
07.2023 - 08.2024
NSW/ACT State Manager (Sales)
Johnson Tiles/Amber Group Australia Pty Ltd
10.2020 - 07.2023
NSW State/Operations Manager (Retail)
CARPET COURT
12.2018 - 10.2020
Senior Project Manager
Unique Flooring
07.2017 - 12.2018
General Manager (Retail)
The Natural Floor Coverings Centre
03.2009 - 06.2017
NSW State Sales Manager
DI LORENZO TILES AND BATHWARE, Norwest Business Park, Baulkham Hills
05.2006 - 03.2009
Higher School Certificate -
Kingsgrove North High School