Pragmatic and skilled with helping many individuals simultaneously in fast-paced environments while remaining calm and composed. Able to deeply engage with individuals, gaining trust and rapport quickly enabling open communication. As a landholder who has engaged with Powerlink over time, has understanding of the importance of having open engagement from both perspectives, allowing for greater understanding the balancing of operational needs and landholder desires. Understands and enables the ability to offer empathy, patience and commitment to keeping information confidential.