Phillip Papas
Melbourne,VIC
Summary
Motivated university student, I excel in customer service and administrative efficiency, as demonstrated during my time at YMCA Victoria. My expertise in Microsoft Office and POS systems, combined with exceptional team coordination and problem-solving skills, ensures high customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Officer / Front Desk Receptionist
YMCA Victoria
Oak Park, VIC
10.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new employees on company policies related to customer service practices.
- Provided administrative support, including filing documents, scheduling appointments, and rostering.
- Became efficient in Microsoft Office and multiple POS systems.
Runner
Delaware North
Melbourne, VIC
03.2021 - 01.2024
- Organized the storeroom to ensure a safe working environment.
- Developed strong organizational skills to manage busy periods while maintaining quality.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Psychological Studies -
Victoria University
Melbourne, VIC06-2027
Strathmore Secondary College
Strathmore, VIC11-2020
Skills
- Trained in Microsoft Office and POS systems
- Highly experienced in Customer Service
- Team Coordination
- Scheduling Patron Appointments
- Rostering
- Staff Management
- Database Management
- Membership Processing
- Quick Learner
Reference 1
- Mitchell Gray | Senior Centre Coordinator | Oak Park Sports & Aquatic Centre
- mitchell.gray@ymca.org.au
- (03) 8311 4600
Reference 2
- Zachariah Khov | Customer Service Coordinator | Oak Park Sports & Aquatic Centre
- zachariah.khov@ymca.org.au
- 0409 480 052
Timeline
Customer Service Officer / Front Desk Receptionist
YMCA Victoria
10.2022 - Current
Runner
Delaware North
03.2021 - 01.2024
Bachelor of Psychological Studies -
Victoria University
Strathmore Secondary College
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