Phillip Phan
UNSW Kensington,NSW
Summary
Highly punctual, reliable and passionate Membership Coordinator with proven track record of success in volunteer management and administration of small/large scale internal and external events as a previous junior, returner and senior volunteer for Street Team. Achieves in building passionate volunteering teams and facilitating social, interpersonal and professional development through strong oral and written communication skills. Highly team-oriented person with strong organisational and digital management skills in data, promotion and logistics through previous work experience.
Overview
1
1
year of professional experience
Work History
Street Team Volunteer
Arc@UNSW
05.2022 - 08.2023
- Maintained excellent customer service, collaboration and communication towards hundreds of visiting students, juniors, and fellow seniors/returners to ensure optimal performance as previous junior, returner and senior volunteer.
- Trained new juniors with knowledge of Arc/Arc Membership benefits, applying best practices and happy compliance with program policies, procedures and values to facilitate social, interpersonal and professional development.
- Applied advanced administrative and analytical skills in overseeing/organising smaller and larger scale internal/external events in addition to program logistics with previous membership coordinators as previous senior/returner volunteer.
- Developed and facilitated a strong knowledge and adherence to Workplace Health & Safety, Ethical Practice and Equity, Diversity & Inclusion principles for myself and junior volunteers.
Sales Associate
UNIQLO
05.2022 - 08.2022
- Engaged with customers and staff through strong verbal and written communication to effectively build rapport and lasting relationships.
- Consistently volunteered for overtime periods where necessary to ensure successful store functioning while maintaining reliable and punctual attendance.
- Maintained up-to-date knowledge strategic direction and goals of store as a means of fulfilling store purpose and success.
- Collaborated with staff members to enhance customer service experience and exceed individual and team KPIs through effective customer satisfaction rates.
Education
M.D. - Medicine
University of New South Wales
Randwick11.2027
High School Diploma -
Sydney Boys High School
Surry Hills09.2019
Skills
- Verbal and Written Communication
- Volunteer Engagement
- Strong Collaborative Ability
- Punctual and Highly Reliable/Flexible
- Administrative Support
- Organisational Capacity
- Customer Service
- People Management
- Digital Technology
- Coaching and Mentoring
- Time Management
- Problem-Solving Skills
Hobbies
- Community Involvement
- Basketball
- Dancing
- Cooking
- Singing
- Travel
Timeline
Street Team Volunteer
Arc@UNSW
05.2022 - 08.2023
Sales Associate
UNIQLO
05.2022 - 08.2022
M.D. - Medicine
University of New South Wales
High School Diploma -
Sydney Boys High School
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