Phillip Ryan
Sherwood
Summary
Seasoned automotive industry professional with over 20 years of experience and a strong track record in customer-facing roles and business development. Known for exceptional communication and interpersonal skills, with the ability to build rapport across all levels—from frontline staff to senior management and diverse clients. Adept at identifying customer needs, delivering tailored solutions, and maintaining long-term client relationships that drive repeat business and growth. Brings a proactive, client-first mindset backed by solid technical proficiency in industry-specific systems including ERA, EXCEED, EPC, and PARTS PRO. Committed, trustworthy, and confident, with a results-driven approach ideal for dynamic business development environments.
Overview
36
36
years of professional experience
Work History
Business Development Manager
Daimler Trucks Brisbane
09.2001 - Current
- Successfully managed a Southeast Queensland territory, including key regions from Gympie to Toowoomba, supporting more than 40 active customer accounts.
- Consistently achieve and exceed monthly sales targets of $150K by providing tailored solutions, expert product knowledge, and proactive client engagement.
- Build and maintain strong, trust-based relationships with fleet operators, service managers, and procurement teams to drive repeat business and customer loyalty.
- Respond efficiently to high volumes of customer enquiries—via phone, email, and in person—delivering timely and accurate advice on spare parts and related services.
- Monitor client accounts and purchasing patterns to identify upselling and cross-selling opportunities, contributing to overall territory growth.
- Collaborate closely with internal teams (service, logistics, and warehouse) to ensure accurate and timely parts delivery aligned with customer expectations.
Spare Parts Representative
Denmac Industries
06.1997 - 08.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Parts Interpreter
Mack Trucks Australia
02.1995 - 05.1997
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
Parts Sales Representative
Star Truck Centre
01.1990 - 01.1995
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Managed returns and exchanges efficiently, maintaining high levels of customer satisfaction.
- Established strong relationships with suppliers, negotiating favourable pricing and terms for the company.
Education
Mechanical Trade Apprenticeship - Motor Mechanic
Forbes Tafe College
Forbes, NSWSkills
- Customer Relationship Management – Proven ability to build, maintain, and grow long-term client relationships through trust, responsiveness, and consistent value delivery
- Business Development & Account Expansion – Skilled in identifying growth opportunities, nurturing leads, and driving revenue through strategic customer engagement
- Communication & Interpersonal Influence – Confident communicator across all levels, from clients to senior leadership, with strong negotiation and presentation abilities
- Cross-functional Collaboration – Experienced in working with sales, service, and operations teams to align goals and deliver seamless customer experiences
- Client Needs Analysis & Solution Selling – Adept at uncovering customer needs and matching them with tailored solutions to maximize satisfaction and sales outcomes
- CRM & Automotive Systems Expertise – Proficient in ERA, EXCEED, EPC, PARTS PRO, and CRM platforms for managing client data, sales tracking, and reporting
- Time Management & Task Prioritization – Highly organized, capable of managing multiple priorities in dynamic, high-pressure environments without sacrificing quality
- Retention & Customer Loyalty Building – Committed to delivering service excellence that drives repeat business, client retention, and long-term growth
Qualifications
- Trade Qualified Motor Mechanic
- Service Parts Training Program
- Engine Rebuild Training Program
- General Maintenance Program
- Warranty Training Program
- Extensive Allmakes Parts Experience
- Extensive Truck Knowledge in MERCEDES BENZ, FREIGHTLINER, FUSO TRUCKS
Timeline
Business Development Manager
Daimler Trucks Brisbane
09.2001 - Current
Spare Parts Representative
Denmac Industries
06.1997 - 08.2001
Parts Interpreter
Mack Trucks Australia
02.1995 - 05.1997
Parts Sales Representative
Star Truck Centre
01.1990 - 01.1995
Mechanical Trade Apprenticeship - Motor Mechanic
Forbes Tafe College
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