Phillip Xenos
Greenacre,NSW
Summary
Dynamic and results-driven professional with extensive experience in operational management and logistics, notably with Ecosense Environmental Pty Ltd. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating exceptional problem-solving and team-building skills. Proven track record in implementing effective business strategies and fostering employee development, significantly boosting productivity and performance metrics.
Overview
38
38
years of professional experience
Work History
Driver/Pit Technician
Enviro Waste
03.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Servicing grease traps, sewerage pits and other liquid waste facilities. Authorised to open and service pits which entailed pump out contents with vacuum truck and clean to acceptable standards.
Truck Driver
Cookers Bulk Oil System
01.2019 - 03.2020
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
Truck Driver
Recall Security Shredding
02.2016 - 12.2018
Tuck Driver
Val Transport
10.2015 - 01.2016
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
- Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
- Supported new drivers by sharing best practices and insights gained from experience on road.
- Reduced downtime by promptly reporting and addressing maintenance issues.
Director/operations Manager
Ecosense Environmental Pty Ltd
07.1998 - 01.2016
- Ensured seamless company expansion through meticulous planning and execution of growth initiatives.
- Implemented quality control measures to ensure consistent product excellence, resulting in increased customer satisfaction rates.
- Introduced innovative technologies to automate business processes, optimizing resource allocation and improving overall productivity levels.
- Streamlined operations by implementing efficient processes and strategies, leading to significant cost savings.
- Launched new products successfully by developing comprehensive go-to-market strategies that catered to target audiences effectively.
- Reduced operational risks by establishing robust compliance procedures across all departments within the organization.
- Fostered a culture of innovation within the organization by encouraging collaboration on new ideas among employees at all levels.
- Negotiated favorable contracts with suppliers, reducing costs without compromising on quality or service standards.
- Achieved corporate sustainability targets through the implementation of eco-friendly practices throughout company operations.
- Drove customer-centric approach across all divisions within the organization resulting in improved client satisfaction and loyalty.
- Championed staff development programs, enhancing employee skills and retention rates significantly.
- Prepared documents for internal and external audits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Operations Manager
DX Waste Removal Pty Ltd
07.1992 - 06.1998
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Implemented quality control systems to boost overall product consistency and reliability.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Area Manager
DX Cleaning Services Pty Ltd
12.1986 - 06.1992
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
Education
HSC - Year 7 To Year 12
Fort Street High School
Petersham, NSW11.1986
Skills
- Time management
- Valid Driver's license
- Customer service
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Loading and unloading
- Safety protocols
- Defensive driving
- Vehicle maintenance
- Customer rapport
- Language fluency
- Attention to detail
- Processes and procedures
- Team building
- Staff development
- Database management
- Business management
- Type vehicles expertise
- Friendly and outgoing
- Verbal and written communication
- Physical stamina
- Multitasking Abilities
- Self motivation
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Critical thinking
- Decision-making
- Active listening
- Analytical thinking
- Operational management experience
- Team player
- Work well unsupervised
Languages
English
Full Professional
Greek
Native or Bilingual
Date of birth
4th November, 1968
Timeline
Driver/Pit Technician
Enviro Waste
03.2020 - Current
Truck Driver
Cookers Bulk Oil System
01.2019 - 03.2020
Truck Driver
Recall Security Shredding
02.2016 - 12.2018
Tuck Driver
Val Transport
10.2015 - 01.2016
Director/operations Manager
Ecosense Environmental Pty Ltd
07.1998 - 01.2016
Operations Manager
DX Waste Removal Pty Ltd
07.1992 - 06.1998
Area Manager
DX Cleaning Services Pty Ltd
12.1986 - 06.1992
HSC - Year 7 To Year 12
Fort Street High School
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