Phillip Young
Sutherland,NSW
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
7
7
years of professional experience
Work History
Duty Manager
TRADIES
09.2019 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
Duty Manager Supervisor
Wentworthville Leagues Club
04.2016 - 06.2019
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
Education
Hospitality
Macleay College
Sydney, NSW11.1994
Skills
- Coordinate Events
- Customer Service
- Staff Training
- Greet Guests
- Regulatory Compliance
- Attention to Detail
- Customer Communication
- Customer Relationship Management
- Assessing Customer Needs
- New Employee Training
- Employee Interaction
Timeline
Duty Manager
TRADIES
09.2019 - Current
Duty Manager Supervisor
Wentworthville Leagues Club
04.2016 - 06.2019
Hospitality
Macleay College
Similar Profiles
Tupo SauileogeTupo Sauileoge
Congratulations Labour at TRADIESCongratulations Labour at TRADIES
Abby HardmanAbby Hardman
Gaming Team Leader at Tradies GymeaGaming Team Leader at Tradies Gymea
Jodie McDermottJodie McDermott
Customer Service Representative at Dynamic TradiesCustomer Service Representative at Dynamic Tradies