Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillip Young

Sutherland,NSW

Summary

Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.

Overview

7
7
years of professional experience

Work History

Duty Manager

TRADIES
09.2019 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.

Duty Manager Supervisor

Wentworthville Leagues Club
04.2016 - 06.2019
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Initiated plans to improve customer relations, quality standards and service efficiency.

Education

Hospitality

Macleay College
Sydney, NSW
11.1994

Skills

  • Coordinate Events
  • Customer Service
  • Staff Training
  • Greet Guests
  • Regulatory Compliance
  • Attention to Detail
  • Customer Communication
  • Customer Relationship Management
  • Assessing Customer Needs
  • New Employee Training
  • Employee Interaction

Timeline

Duty Manager

TRADIES
09.2019 - Current

Duty Manager Supervisor

Wentworthville Leagues Club
04.2016 - 06.2019

Hospitality

Macleay College

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Phillip Young