Phillipa Collins
WA
Summary
Organised and efficient Executive Officer with HR support. Expertise in anticipating professional needs and proactively identifying and resolving problems.
Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments
Overview
28
28
years of professional experience
Work History
Executive Officer/HR Assistant
Environmental Protection Agency (DWER)
09.2022 - Current
- Handled administrative management, personnel issues and supply requirements for EPA Services.
- Delivered friendly assistance with new hires throughout and hiring process.
- Organized new employee orientation schedules and induction for new hires.
- Created and completed personnel action forms for hires, higher duties, exit interviews, title changes.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Managing of EPA Chair and Executive Directors busy diary and telephone calls
- Write correspondence on behalf of the Chair and the EPA Board
- Managing Executive Director and Director's correspondence, ensuring Officers respond in timely manner through follow up procedures
- Liaising with other department and divisions, including Director Generals and Minister’s Office
- Liaising with external stakeholders with excellent customer service and respect
- Collating briefing notes and arrange pre-meetings to ensure EPA Chair and EPAS Executive Director are briefed prior to meetings
- Management of correspondence and questions between EPAS and the Minister’s Office through ensuring timely response by officers, approval by ED, and all within allocated timeframe provided by MLU
- Maintaining an accurate recording and tracking system to monitor progress on all responses through CTS on behalf of the ED for EPA Services. Research, amendment and finalisation of a range of policy documents contributing to Directorate strategies
- Organising high-level meetings GHG, Managers and coordinating activities and arrangements at a professional level for EPA Services. Liaising with internal and external stakeholders and collating of presentations. Sharing presentations and assisting EPA and other stakeholders
- Attend and coordinate meeting via TEAMS, sharing videos and powerpoint presentations to all online attendees and ensured smooth running of the meeting
- Appropriately prioritising and referring matters, enquiries and issues ED. Manage meetings with ED, where I am responsible for Agenda, Action Items and Minute taking
- Process and receipt purchase orders through Technology One in accordance with established financial policies.
- Resolved valid or authorized Credit Card Reconciliations
- Created Purchase Orders, Reimbursements and Reconciliations through Technology One
- Receipted Purchase Orders through Technology One
- Undertaking additional duties within the skill and scope of position capabilities and departmental needs
Administration Specialist
West Australian Mechanical Services
11.2011 - 11.2018
- Oversee and manage financing requirements of business:
- Analyse and interpret financial statistics and other data and produce relevant reports for senior management and stakeholders
- Compile and analyse financial information to prepare financial statements including monthly and annual accounts
- Create financial and statistical tools and reports using spreadsheets
- Ensure financial records are maintained in compliance with accepted policies and procedures
- Oversee company invoicing (monthly) and progress claims (ongoing)
- Manage, organise, and update relevant data using database applications
- Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures
- Ensure timeliness of all administration and financing reporting requirements
- Maintain exceptional level of attention to detail and service to key stakeholders.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources
Account Specialist
Johnson & Johnson Vision Care
06.2005 - 09.2011
- Responsible for Acuvue Contact lens sales in WA
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Manage and monitor the performance of all accounts in order to achieve business objectives and agreed sales budgets for each account and the territory as a whole
- Build positive and mutually-beneficial relationships with all clients and accounts
- Manage and monitor the performance of Acuvue Contact Lenses alongside the entire Johnson & Johnson product portfolio in order to identify opportunities for growth across the entire brand portfolio:
- Conduct sales activity to develop existing client business
- Identify opportunities for added value growth within existing client base
- Identify new business prospects and convert
- Executing sales strategies to meet key objectives and targets set for lead strategy products
- Balance differing needs and strategies of all clients, across Independents and Chain (local and national)
- Manage selling and A&P expenses within budget
- Development, installation and follow-up of marketing and trade marketing support programs in selected accounts to increase penetration of ACUVUE disposable contact lenses
- Implementation of Education/Peer to Peer meetings to improve skill set of staff.
- Effectively manage the profile of Johnson & Johnson Vision Care with the opportunities available in local industry organisations: Key Opinion Leaders, Optometry Associations and Universities
- Represent the organisation professionally at all times.
Business Services Account Executive
Hutchison Telecommunications (Aust) Limited
01.1997 - 01.2002
- Service and grow the existing Hutchison Telecoms existing base of territory customers within Victoria
- Identify opportunities for growth within the Hutchison Telecoms brand portfolio and secure a greater ‘share of voice’ in a highly competitive telco environment
- Oversee and expand the network of B2C an B2B opportunities within the existing client base and identify new prospects
- Establish and nurture healthy working relationships across all distribution channels
- Review, analyse and report on customer accounts prior to contract expiry
- Report progress on performance criteria and results measurement
Assistant Retail Manager
Hutchison Telecommunications (Aust) Limited
01.1998 - 01.1999
- Meet and exceed sales targets
- Manage customer service enquiries and team leadership
- Responsible for stock availability and ordering
- Train and organise new and existing staff members and presentation of proposals
- Cold calling through telephone canvassing
Territory Communications Consultant
Hutchison Telecommunications (Aust) Limited
01.1996 - 01.1998
- Seek new business by telemarketing, referrals, cold calling and direct mail outs.
- Meet and exceed sales targets by maintaining and expanding existing client base
- Service existing clients
- Target ‘orphan’ customers who no longer have active account management in order to generate additional sales and value
- Actively seek competitor information and market knowledge.
Project Officer/Administration Officer
Sir Charles Gairdner Hospital
01.2019 - 02.2021
Education
Degree - Business Administration And Management
Australian Business College
Perth, WA12.1991
Skills
- Records Preparation
- Understanding of HR Policies
- Employee Onboarding/Inductions
- Human Resources Administration
- Workforce Planning
- Spreadsheet Tracking
- Executive Support
- Travel Accommodations
- Microsoft Office
- Administrative Oversight
- Organizing and Preparing Meetings
- Meeting Minutes
Timeline
Executive Officer/HR Assistant
Environmental Protection Agency (DWER)
09.2022 - Current
Project Officer/Administration Officer
Sir Charles Gairdner Hospital
01.2019 - 02.2021
Administration Specialist
West Australian Mechanical Services
11.2011 - 11.2018
Account Specialist
Johnson & Johnson Vision Care
06.2005 - 09.2011
Assistant Retail Manager
Hutchison Telecommunications (Aust) Limited
01.1998 - 01.1999
Business Services Account Executive
Hutchison Telecommunications (Aust) Limited
01.1997 - 01.2002
Territory Communications Consultant
Hutchison Telecommunications (Aust) Limited
01.1996 - 01.1998
Degree - Business Administration And Management
Australian Business College
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