Phillipa Goeree

During my time working for Probe CX, I was contracted as an outsource agent to work for the Australian Taxation Office. During my time my responsibilities were:

• Delivering empathetic and high-quality customer service, supporting clients through complex and sensitive situations with professionalism and care.
• Managing customer escalations effectively, collaborating with management to resolve issues promptly while preserving brand reputation.
• Demonstrating strong attention to detail and organisational skills by efficiently handling multiple tasks and projects simultaneously.
• Maintaining comprehensive and accurate records of client interactions, client privacy transactions, and policy information to ensure smooth and compliant agency operations.
• Communicating sensitive superannuation information clearly and accurately, providing informed support to clients.

• Focused on delivering exceptional customer experiences by building strong rapport with both regular and loyal customers, providing personalised fashion consultations in a professional and friendly manner. Acted as a brand ambassador, upholding Ally Fashion’s core values: Customer-Centric, Achieving Excellence, Displaying Honesty, and Forever Evolving.
• Contributed to a positive store atmosphere, ensuring each day was brighter for customers and the team.
• Worked on a flexible rotational weekend roster, including late-night shifts, with exposure to various store functions such as sales floor assistance, front register, fitting room support, and inventory management.
• Managed stock levels, provided customer consultations, and helped drive sales results.
• Maintained visual merchandising standards and assisted with store operations as needed.

During my time employed, I upheld numerous managerial positions conducting different responsibilities, including:

• Overseeing all aspects of store operations while leading and motivating a high-performing team to achieve business objectives and key success indicators.
• Recruited, trained, and supervised sales associates; efficiently rostered shifts to optimize staff coverage and ensure peak productivity; conducted performance evaluations and coaching; resolved employee concerns and conflicts. Trained upcoming store managers and company buyers, on display maintenance and product knowledge to support sales and customer service.
• Set and tracked sales targets, implemented sales strategies and promotions, managed daily operations including opening/closing procedures, ensured a clean and organised store environment.
• Monitored sales figures and profitability, managed store budget and expenses, analysed sales data to identify trends and opportunities.
• Enforced security measures to prevent shoplifting, ensured proper cash handling procedures were followed.
• Designed and implemented visually compelling product displays, aligning with current trends and customer preferences to drive sales and enhance store aesthetics.
• Conducted trend research and analysed sales data to create cohesive visual strategies, ensuring consistent brand representation across all locations.
• Developed seasonal visual plans, ensuring inventory and displays were updated to meet customer needs year-round.
• Managed visual merchandising for multiple stores across the Greater Brisbane and Ipswich regions, tailoring displays to local customer demands.
• Led teams to execute promotions, winning numerous in-company competitions for creativity and sales performance. Collaborated with the marketing team to align visual merchandising efforts with broader marketing campaigns, ensuring a unified brand message.
• Delegated tasks to managers, ensuring adherence to company standards and fostering a positive, collaborative work environment.
• Contributed to the opening, closing, and refurbishment of City Beach stores, ensuring seamless transitions and consistent merchandising setups.