Phillipa Grills
Armidale,NSW
Summary
Driven Retail Manager with more than 25 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Retail Manager
Barbeques Galore Armidale
07.1994 - 04.2023
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Catherine McAuley College, Grafton
GraftonSkills
- Strategic Business Initiatives
- Shipment Processing
- Merchandising Oversight
- Credit Terms Determination
- Capital Expenditures Oversight
- Finance and Accounting Oversight
- Payroll Administration and Timekeeping
Timeline
Retail Manager
Barbeques Galore Armidale
07.1994 - 04.2023
High School Diploma -
Catherine McAuley College, Grafton
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