Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Custom
OperationsManager

Phillip Craze

Elimbah,QLD

Summary

Proven Operations Manager with a track record of enhancing operational efficiency and customer retention at Americold Pty Ltd. Excelled in P&L management and staff development, boosting productivity through comprehensive process improvements and effective team leadership. Skilled in Microsoft Office and adept at fostering strong client relationships, consistently achieving and surpassing company goals.

Overview

19
19
years of professional experience

Work History

Operations Manager

Americold Pty Ltd
Hemmant , QLD
08.2006 - Current
  • Reviewed Profit and Loss Spreadsheets and activity reports to measure productivity or goal achievement.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Managed scheduling, training and inventory control.
  • Collaborated with team leaders on quality audits ( 5 Habits , Pride Audits , Safety Walks , Energy Safety Walks ) .
  • Improved morale and management communication by promoting the Americold Values and Safety Issues on a daily basis .
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Addressed customer concerns with suitable solutions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

HSC Year 12 - High School

Kingswood High School
Kingswood, NSW
12-1989

Skills

  • Performance reporting
  • Incidents management
  • Performance monitoring
  • Health and safety compliance
  • Customer retention
  • Workflow optimization
  • Planning and implementation
  • Assignment delegation
  • Logistics oversight
  • Superb time management skills
  • Microsoft office expertise
  • Client relationships
  • Process improvements
  • Cost reduction ( Improve Handling Margins )
  • P&L management
  • Customer service
  • Operational efficiency
  • Staff development

Affiliations

  • Both my wife and I have a passion for Caravaning / Camping . Enjoying the great outdoors with our Doberman " Duke " .
  • I also enjoy Gym Workouts , long walks to stay in shape and to improve my health in later life .
  • I have a keen interest in Investing in the Share Market ( ASX and Overseas ) , creating Core and Satellite portfolios , studying Bitcoin and Crypto .

Timeline

Operations Manager

Americold Pty Ltd
08.2006 - Current

HSC Year 12 - High School

Kingswood High School

Custom

  • My Previous Work Experience includes ,
  • 14 years Commonwealth Bank - Lending / Finance Manager
  • 5 years Woolworth's Distribution Centre Yennora NSW ( Team Leader )
  • 2 Years P & O Cold Storage ( Forkie / Leader )
  • Over 12 years of Hi Reach Forklift Work - up to 8m - double deep racking ( freezer work )

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Phillip Craze