Phillip P Heesch
P O Box 331 Grafton,NSW
Summary
Talented Manager with expert team leadership, planning and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet requirements. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and policy enforcement. Proficient in best practices and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An Australian citizen who is able to vote, is politically neutral and has no criminal record. Hardworking and passionate job seeker with strong organizational skills, eager to work within the NSW Electoral Commission in the position of Returning Officer.
Overview
42
42
years of professional experience
Work History
OIC 1-3 Issuing Points Electoral Official 4
Australian Electoral Commission
10.2023 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Voting Centre Manager 1
NSW Electoral Commission
03.2023 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
OIC 1-3 Issue Points Electoral Official 4
Australian Electoral Commission
05.2022 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Temporary Assistant Level 1 Electoral Official 1
Australian Electoral Commission
04.2022 - 07.2022
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Developed and maintained filing systems to facilitate easy access to information.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Polling Place Manager 1
NSW Electoral Commission
12.2021 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Office Assistant
NSW Electoral Commission
11.2021 - 12.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Supported staff on special assignments and ad hoc projects.
- Compiled and analyzed data to produce reports.
Teacher Electrotechnology
TAFE NSW, Grafton
07.2013 - 04.2015
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Invigilated and graded projects, quizzes and examinations.
- Planned and implemented curriculum to teach up-to-date technology to students.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Developed and managed student activities and assessments to track student progress.
- Used fair and equitable approaches when grading assignments and evaluating build projects.
- Used computers, audio-visual aids and other equipment and materials to supplement presentations.
- Instructed students individually and in groups using various teaching methods such as lectures, discussions and demonstrations.
- Created lesson plans and instructional materials in accordance with school district guidelines.
- Developed curricula and course syllabi covering required subject areas and promoting student knowledge.
Company Director
Photolab Technical Services Pty Ltd
07.1981 - 12.2011
- Mentored team participants in customer culture, operational needs and sales techniques to close sales.
- Retained business through proactive sales activities directed at key decision-makers.
- Maintained fluency in relevant social and digital technologies and platforms.
- Conducted follow-up procedures to drive completion of contracts and service level agreements.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored expenditures to mitigate risk of overages.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Established departmental performance goals and provided feedback for underperforming areas.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Certificate IV - Instrumentation And Control
TAFE Queensland
Central Queensland Institute Of TAFE06.2013
Certificate IV - Training And Assessment TAE 40110
Plenty Training (RTO)
Robina, QLD02.2013
Residential Property And Strata Management - Real Estate / Strata Property / Business Agent NSW
Australian College of Professionals
Castle Hill, NSW10.2008
Skills
- Financial Management
- Contract Management
- Expense Tracking
- Operations Management including WHS requirements
- Verbal and Written Communication
- Computer and electronic devices proficiency
- MS Office suite/ Word / Excel and data entry
- Customer Relationship Management (CRM)
- Problem-Solving
- Staff Management
- Project Management
Timeline
OIC 1-3 Issuing Points Electoral Official 4
Australian Electoral Commission
10.2023 - 10.2023
Voting Centre Manager 1
NSW Electoral Commission
03.2023 - 03.2023
OIC 1-3 Issue Points Electoral Official 4
Australian Electoral Commission
05.2022 - 05.2022
Temporary Assistant Level 1 Electoral Official 1
Australian Electoral Commission
04.2022 - 07.2022
Polling Place Manager 1
NSW Electoral Commission
12.2021 - 12.2021
Office Assistant
NSW Electoral Commission
11.2021 - 12.2021
Teacher Electrotechnology
TAFE NSW, Grafton
07.2013 - 04.2015
Company Director
Photolab Technical Services Pty Ltd
07.1981 - 12.2011
Certificate IV - Instrumentation And Control
TAFE Queensland
Certificate IV - Training And Assessment TAE 40110
Plenty Training (RTO)
Residential Property And Strata Management - Real Estate / Strata Property / Business Agent NSW
Australian College of Professionals
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