Philomena Graham
Berowra,NSW
Summary
Adaptable and hands-on Operations Logistics Coordinator with a background that blends logistics, customer service, and creative work. Experienced in coordinating freight, managing warehouse operations, and keeping everything running smoothly behind the scenes. Known for jumping in wherever needed—whether it's solving delivery issues, updating websites (Shopify, Magento, WordPress), or designing marketing materials. Comfortable wearing multiple hats and working across teams in fast-paced environments. I enjoy variety in my work and bring a mix of problem-solving, organisation, and creativity to every task.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT, Website & Specific Projects Manager
Ruby Star Traders
09.2016 - Current
- Warehouse Operations & Customer Service Coordinated daily freight and deliveries, supported warehouse operations, and maintained inventory records. Handled customer enquiries, resolved issues efficiently, and worked with internal teams to ensure smooth, timely operations in a fast-paced environment.
- Website Management & App Support Managed company websites (Shopify, WordPress, SiteSuite, scanXpress), including product uploads, SEO updates, and content improvements. Maintained databases and oversaw bi-annual iPad catalogue setup, coordinating with contractors for updates and troubleshooting.
- Marketing & Graphic Design Supported marketing strategy through email campaigns, monthly reporting, and content creation. Designed catalogues, ads, and digital assets; managed product photography and image editing with a focus on brand consistency and SEO.
Website & Digital Coordinator
Craft Metals
01.2013 - 10.2015
- Website Management: Maintained and updated websites using WordPress and Joomla!, including content uploads, basic layout adjustments, and plugin/app support.
- Social Media & Digital Marketing: Created and scheduled posts, supported online campaigns, and contributed to improving engagement across key platforms.
- Sales Admin & Accounts Support: Provided ad hoc support with sales administration tasks and basic accounts duties, including data entry, invoicing, and CRM updates.
Website & Digital Coordinator
RANZCO
04.2013 - 09.2015
- Website Management: Experienced in managing and updating websites using Elcom, WordPress, and Joomla! – including content updates, layout changes, and basic troubleshooting.
- Social Media Marketing: Created and scheduled content across major platforms, engaged with audiences, and supported campaign strategies to boost visibility and engagement.
- Digital Communications: Assisted in developing internal and external communications, including newsletters, announcements, and digital campaigns aligned with brand messaging.
Office Manager & Graphic Design
Babys Got Style
04.2008 - 06.2012
- Office Management: Oversaw daily administrative operations, coordinated team schedules, managed office supplies, and ensured smooth day-to-day business functions.
- Customer Service Management: Led customer service teams, resolved escalated issues, and maintained high service standards to support client satisfaction and retention.
- Warehouse Management: Supervised warehouse operations including inventory control, order fulfillment, and logistics coordination to ensure timely and accurate deliveries.
- Graphic Design & Marketing: Designed marketing materials (print and digital), managed brand assets, and supported the development and execution of marketing campaigns.
- Website Management: Maintained and updated websites using Magento and WordPress, including content management, product listings, SEO improvements, and performance monitoring.
Education
Website Development Diploma -
TAFE Online
Certificate IV - Business (HR) Human Resources Management
TAFE Online
Certificate III - Business Admin Business Administration And Management
OTEN Online
Skills
- Customer service
- Logistics coordination
- Order fulfillment
- Problem solving
- Website management
- Marketing automation
- Content creation
- Graphic design
- Digital marketing strategy
Certification
- Social Media Marketing
- Adobe Premiere Pro: Level 1
- WordPress Theme Development
- HTML coding for WordPress
- Graphic Design
- Microsoft Projects
Timeline
IT, Website & Specific Projects Manager
Ruby Star Traders
09.2016 - Current
Website & Digital Coordinator
RANZCO
04.2013 - 09.2015
Website & Digital Coordinator
Craft Metals
01.2013 - 10.2015
Office Manager & Graphic Design
Babys Got Style
04.2008 - 06.2012
Certificate IV - Business (HR) Human Resources Management
TAFE Online
Certificate III - Business Admin Business Administration And Management
OTEN Online
Website Development Diploma -
TAFE Online