Summary
Overview
Work History
Education
Skills
References
Timeline
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MOUAHMED SOKHNA

Coburg,VIC

Summary

Motivated and customer-focused individual seeking a retail assistant position to leverage strong communication skills, attention to detail, and a passion for delivering exceptional service. Eager to contribute to a positive shopping experience, support sales goals, and maintain a well-organized store environment while gaining valuable experience in retail operations.

Overview

5
5
years of professional experience

Work History

Production Loader

Lock & Load Labour
09.2023 - Current
  • Adhered to all OH&S safety standards at all times and assisting with risk assessment practice and safety plans for each venue where applicable
  • Safely Load and Unload materials, products or components onto their relevant areas or storage areas.
  • Ensuring all materials are moved efficiently and correctly to prevent damages
  • Worked closely with Quality Control department to ensure that all products meet company standards before being shipped out.
  • Maintained accurate records of daily output and inventory levels.
  • Used daily system logs to document production information, discussing issues with management.

Team Member

Coles
02.2022 - 06.2024
  • Work collaboratively with team members to ensure smooth store operations.
  • Provide guidance and recommendations to customers about products, sales, or special deals.
  • Handles customer complaints professionally, ensuring they are resolved quickly and efficiently.
  • Handled returns according to company policy including issuing refunds or exchanges as necessary.
  • Stocked shelves, rotated products, and faced merchandise for easy customer access.
  • Managed cash register operations using POS system and processed sales and returns.
  • Answered questions and inquiries per shift regarding products, prices, and availability.

Crew Member

Hungry Jacks
02.2021 - 02.2022
  • I took customer orders efficiently, both in person and via drive-thru, and ensured accuracy and satisfaction.
  • Maintained cleanliness in food preparation areas, dining areas, restrooms, and outside the store.
  • Support and assist other areas of the store, including cleaning or food preparation when needed.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Replenished beverages throughout shift ensuring availability at all times.
  • Kept accurate records of sales transactions for end-of-day reconciliation purposes.
  • Provided excellent customer service by greeting customers, taking orders, and answering questions.
  • Followed health department regulations regarding food storage temperatures and sanitation guidelines.

Paper Delivery

IVE Group
01.2021 - 12.2021
  • Deliver newspapers and magazines to homes, businesses, and other designated locations within a set timeframe each week.
  • Double-checking delivery addresses to minimize errors and avoid mis-deliveries.
  • Adjusted routes or schedules as needed to accommodate changes or special instructions.
  • Maintained records of customer subscriptions and payments received.
  • Completed paperwork associated with deliveries including invoices, receipts.

Senior Umpiring

Northern Football League
01.2020 - 12.2020
  • Oversee the flow of games, ensuring compliance with all regulations, timekeeping and player safety protocols.
  • Enforce rules on player conduct, issue penalties, and mediate conflicts between players, coaches, and officials.
  • Foster a positive and respectful environment on and off the field, promoting fairness, integrity, and respect.

Education

VCE Completion -

Coburg High School
Coburg
01.2023

Skills

  • Excellent Communication
  • Adaptable
  • Team collaboration
  • Motivated
  • Customer service
  • Time management
  • Conflict resolution
  • Attention to detail
  • Physically active
  • Stock Taking
  • Focused on consistent, quality care

References

Available Upon Request

Timeline

Production Loader

Lock & Load Labour
09.2023 - Current

Team Member

Coles
02.2022 - 06.2024

Crew Member

Hungry Jacks
02.2021 - 02.2022

Paper Delivery

IVE Group
01.2021 - 12.2021

Senior Umpiring

Northern Football League
01.2020 - 12.2020

VCE Completion -

Coburg High School

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MOUAHMED SOKHNA