Phiona Craigie
Baldivis,WA
Summary
Compassionate and dedicated Personal Care Worker with 3 years experience supporting individuals in Aged Care and Disability. Known for advocating for my clients, enabling them to maintain independence within their homes or supported living environments. Experienced in providing tailored support to individuals with unique needs, geriatric care, complex mental health issues, neurodevelopmental disorders, mobility assistance, and palliative support. Can work effectively in a fast-paced environment, ensuring the delivery of high quality services with accuracy and attention to detail. A reliable and dependable person who covers shifts to ensure continuity of care and preventing disruptions in service for clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Enaeline Support Services (SIL and Community)
06.2025 - Current
- Supporting 2 residents in SIL housing with complex needs, promoting independence, dignity and respect for cultural and religious values
- Encouraging 5 clients to live independently and develop essential life skills, implementing new processes and activities to nurture growth
- Provide domestic assistance to 3 clients, including cleaning, meal preparation, laundry and shopping. Assisting them to maintain a safe and comfortable living environment
- Facilitate community outings and appointments for 4 clients. Encouraging hobbies and new ideas to enhance social engagement and quality of life
- Administer and manage medication for 3 clients, including BGLs monitoring for 2 clients, maintaining safety and compliance with care plans
- Maintain accurate documentation and compliance with incident reporting according legislation, whilst ensuring confidentiality and respecting client boundaries
- Work independently in diverse settings, demonstrating flexibility, transparency and effective communication with clients, their families and stake holders
- Readily available to work flexible shifts, including evenings and weekends to meet client and service needs
Care Support/Disability Support Worker
St Judes NDIS
11.2024 - Current
- Assisting 8 individuals with complex needs and their families, including 3 younger clients, supporting personal care, bowel care, hygiene and ADL's while promoting and encouraging independence.
- Evaluate client's needs and community resources to provide guidance on health, social welfare and customise support plans
- Administer medication and monitor vital signs (blood pressure, BGLs) for 4 clients, ensuring safety and in accordance with their care plans
- Advocate for equity and social justice by identifying and bridging the gaps between clients and essential services, ensuring they have access to appropriate support
- Complete accurate documentation and reporting requirements, always maintaining confidentiality and compliance with care standards
Customer Service/Night Fill Worker/Online Manager
Woolworths Group
03.2023 - 12.2024
- Managed a team of 13 staff to efficiently pack and prioritise online orders, ensuring accuracy and timely completion
- Replenished shelves during evenings and overnight, consistently handling 7-15 pallets per shift in a fast paced environment
- Unpacked and processed new stock at an average rage of 1 box per minute, maintaining workflow efficiency
- Organised and filled shelves with strict timeframes to ensure the store was well-stocked for the next days opening
- Performed physically demanding tasks, including heavy lifting and extended periods on feet, maintaining productivity and safety
- Provided ad hoc support on at least 15 occasions across fresh, freezer, grocery and bakery departments
Support Worker
Catholic Care at Home
02.2023 - 12.2024
- Provided personal care for 10 elderly residents, including bowel/catheter care and daily living activities, maintaining high standards of dignity and hygiene
- Supported 3 residents to develop and maintain independence whilst promoting well-being and autonomy
- Accompanied 7 individual clients to medical appointments and social outings, promoting community engagement participation
- Maintained accurate documentation and reporting in line with mandatory guidelines, whilst monitoring and responding to changes in client's needs or appearance
- Recognised with 9 awards for excellence, including reliability, care and attention, proactive client monitoring and outstanding service feedback
Cleaner - Kitchen Hand - Laundry
Harden Grange Aged Care Community (Unqualified Support Worker)
11.2022 - 02.2023
- Maintained legislated safety, quality, hygiene and infection control standard while performing daily cleaning for 45 residential rooms, communal and dining areas
- Sorted, tagged and managed laundry for 35 residents, adhering to WHS requirements and safe chemical handling
- Provided dietary support by distributing meals to 35 residents, including attention to detail for 7 residents with specific dietary requirements. Prepared/presented meals and drinks in line with food safety standards
- Delivered personalised service to residents, responding to individual requests and ensuring comfort and satisfaction
- Completed all required documentation and report accurately, maintaining compliance with regulatory standards
- Provided ad hoc support to kitchen staff and assisted with manoeuvering 5 residents safely using hoists, slip sheets and manual techniques
- Spent time supporting 8 clients in the Dementia Unit, assisting with dressing, toileting and engaging with residents through conversation and storytelling
Education
No Degree - CHC43315 Certificate IV in Mental Health
Activ Pathways
Western Australia02-2026
Certficate III in Individual Support (CHC33021)
TAFE NSW
Ageing And Disability11-2024
Certificate III Health Services Assist(HLT33115)
TAFE NSW
04-2024
Skills
- Client advocacy: Promote client's rights and well-being by delivering tailored care, supporting independence, and coordinating access to services
- Attention to detail: Experienced with carrying out care plans with attention to dignity, safety, and clients’ personal preferences Accurate medication administration, ensuring compliance with care plans and safety standards
- Personal care assistance: Proficient in providing individualised personal care to clients, including assistance with hygiene, mobility, dressing, and daily living activities, while maintaining dignity, safety, and comfort
- Excellent communication: Exceptional interpersonal and active listening skills to identify client needs and deliver care with dignity and respect
- Organisational skills: Highly organised in managing client care, administering medications, monitoring well-being, and maintaining accurate documentation in compliance with HACC and NDIS standards
- Written communication: Possess very strong written communication skills, maintaining accurate and compliant client care notes and progress reports, inclusive of incident reporting compliance
- Disability Support Services: Skilled in delivering individualised disability support, demonstrating empathy and patience, managing behaviours, and applying disability support principles and practices to ensuring client positive outcomes and community engagement
- Analytical skills: Comprehension of neurodevelopmental conditions and apply this knowledge to attune care, manage behaviours effectively, and support clients’ individual needs and preferences
- IT skills: Proficient in using Deputy App, SuccessFactors, aXcelerate, and MYP to manage administrative tasks efficiently
Certification
First Aid Certificate
HLTAID001 – Provide First Aid
Expires: 16/10/2026
HLTAID010 – Provide Basic Emergency Life Support
Expires: 16/10/2026
HLTAID009 – Provide Cardiopulmonary Resuscitation
Expire: 29/8/2026
Australian Institute of Career Education – St Judes
20/2/2025 - Medication Competency for Carers
20/2/2025 - Basic Vital Signs Monitoring
20/2/2025 - Diabetes & Insulin Training
20/2/2025 - Manual Handling
21/2/2025 - Positive Behaviour Support
20/6/2025 - Dementia Training
29/11/2024 & 17/4/2024 - Epilepsy & Midazolam
NDIS Worker Orientation Modules - Completed on 26/09/2023
New Worker NDIS Induction
Supporting Effective Communication
Quality, Safety and You
Supporting Safe and Enjoyable Meals
Career Goals
- To continually develop my knowledge of disability and aged care services by staying updated with NDIS and community care best practices.
- To contribute to a supportive, respectful, and efficient work environment while achieving team and organisational objectives.
- To promote innovation and continuous improvement in service delivery through feedback and collaboration.
Licences:
- Driver’s License - Class C - Gold
- White Card - 428595 - Western Australia - Issued: 31/03/2011
- NDISWC Clearance - 82510301
- WWCC - 2810142E - New South Wales - Expiry: 07/02/2029
- WWCC - 4442432 - Western Australia - Expiry: 28/11/2027
- RSA - SITHFAB021 - Certificate No: 00718519
- RSA/RCG - SW# CCH11453272 - NSW - Expiry: 01/05/2028
Timeline
Disability Support Worker
Enaeline Support Services (SIL and Community)
06.2025 - Current
Care Support/Disability Support Worker
St Judes NDIS
11.2024 - Current
Customer Service/Night Fill Worker/Online Manager
Woolworths Group
03.2023 - 12.2024
Support Worker
Catholic Care at Home
02.2023 - 12.2024
Cleaner - Kitchen Hand - Laundry
Harden Grange Aged Care Community (Unqualified Support Worker)
11.2022 - 02.2023
No Degree - CHC43315 Certificate IV in Mental Health
Activ Pathways
Certficate III in Individual Support (CHC33021)
TAFE NSW
Certificate III Health Services Assist(HLT33115)
TAFE NSW
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