Phoebe Brooks

• Assisted in recruiting, hiring and training of team members.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
• Trained new employees on proper protocols and customer service standards.
• Trained and motivated employees to perform daily business functions.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships creating repeated customers.
• Mitigated business risks by working closely with staff members and assessing performance.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

15 years of hospitality experience excelled my brother and I to start our first of 2 businesses together. After several years of management and working for others, building something for ourselves was an incredible endeavour. Operating my own business brought so much personal and external growth, as well as a deeper understanding into the ins and outs of running a successful business.

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Monitored staff performance, providing final-say assessment over inquiries.
• Employed prompt decision-making and in-depth research to resolve issues.
• Served as principal stakeholder over organization's complete operations.
• Led screening, hiring and staff scheduling to maintain compliance with group goals.

• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Liaised between clients and coach to create effective lines of communication.
• Volunteered to help with special projects of varying degrees of complexity.
• Created and maintained databases to track and record customer data.
• General office management, and personal time management skills.
• Working within complex clientele, processing enquiries and client information.
• Scheduled office meetings and client appointments.
• Managed phone and email correspondence and handled incoming and outgoing mail.
• Executed record filing system to improve document organization and management.

• Used industry expertise, customer service skills and analytical nature to resolve customer/supplier concerns and promote loyalty.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional, organized, and safe environment for employees and customers.
• Onboarded new employees with training and new hire documentation.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed inventory control, cash control, and store opening and closing procedures.

• Worked with children and parents to closely monitor and record social, behavioral and academic growth.
• Assisted patients in accessing housing, financial assistance and other community resources.
• Maintained safety with tidy, clean, and hazard-free home environments.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Participated in clinical supervision to maintain professional development.
• Drove clients safely to social activities and appointments.

• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Recorded accurate and efficient records in customer database.
• Used customer insights to develop innovative sales strategies to increase sales.
• Developed and implemented sales strategies to increase profits.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Presented professional image consistent with company's brand values.

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Managed inventory control, cash control, and store opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Reported issues to higher management with great detail.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.