Summary
Overview
Work History
Education
Certification
Strengths And Personal Attributes
Timeline
Generic

Phoebe Buckley

Horsham,VIC

Summary

Experienced in catering to diverse personalities and addressing unique needs. Prioritising the understanding of the individual's requirements, desires, and ambitions. Offers tailored solutions aligned with each person's goals and aspirations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Participant Service Officer 3

NDIA
01.2024 - Current
  • Understanding new legislative framework and implementing within my scope
  • Manage and resolve incidents efficiently, ensuring minimal downtime and impact on participants
  • Collaborate closely with development teams, QA, and other stakeholders to ensure seamless deployment and operation of applications
  • Maintain comprehensive documentation of system configurations, processes, and incident resolutions
  • Provide technical support for production systems, including troubleshooting and resolving complex issues in a timely manner
  • Providing prompt and accurate assistance to participants by addressing general inquiries and efficiently directing them to the appropriate departments or resources
  • Delivers exceptional customer service by demonstrating professionalism, patience, and a solutions-oriented approach to ensure participant satisfaction and resolve issues effectively
  • Apart of the Wellbeing committee

Customer Support and Library Officer

Yarriambiack Shire council
01.2022 - 01.2024
  • Assisting nurses with school Immunisations and keeping accurate record
  • Data entry, retrieval and database maintenance
  • Supporting the orientation and onboarding of new team members
  • File and distribute daily mail through the Councils Electronic Records Management System
  • Arranging Meetings and conference rooms bookings
  • Training and motivating team members to enhance customer service strategies and improve team morale

Community Support Worker Home Care

Yarriambiack Shire council
01.2021 - 01.2022
  • Reporting changes in clients' physical and mental condition to management
  • Supporting clients in social activities
  • Assisting with domestic duties
  • Maintaining accurate and detailed case notes
  • Conducting needs assessments with clients and providing feedback to management for adjustments in care plans
  • Conducting regular welfare checks to ensure client well-being
  • Developed supportive relationships with clients, fostering trust and open communication.

Sales Assistants

Terry White Chemmart
01.2020 - 01.2021
  • Processed transactions accurately while maintaining a high level of customer service.
  • Under supervision of a pharmacist process prescriptions and refills in accordance with legal requirements and regulations
  • Enhanced customer satisfaction with personalised product recommendations based on their needs and preferences.

Team Member

Coles Supermarket
01.2017 - 01.2020
  • Working with time restrictions
  • Collaborating effectively with team members to achieve shared objectives
  • Fostering positive, productive working relationships
  • Providing exceptional support to upper management
  • Assisting in staff management and ensuring smooth operations in the absence of management

Sales Assistant

Liquorland
01.2017 - 01.2018

Sales Assistant

Peaches Fruit Market
01.2009 - 01.2017

Education

Secondary -

Horsham College
Horsham, VIC
11.2012

Certification

  • Victorian driver’s licence
  • Valid working with Children’s check
  • Valid NDIS workers screening check
  • First Aid and CPR Certificate, 12/01/24
  • Support the supply of pharmacy medicines and pharmacist only medicines, 12/01/21
  • Certificate III in business, 12/01/24
  • Criminal history check, 05/01/24
  • Psychological first Aid training, 12/01/23

Strengths And Personal Attributes

  • Well-developed communication skills
  • Strong management and organisational abilities
  • Proven ability to work as a team or autonomously.
  • Effective team leadership and collaboration
  • Honest and reliable
  • Punctual and detail-oriented
  • Demonstrates a high level of empathy and emotional intelligence in interactions with others
  • Strong analytical ability to identify root causes and resolve issues efficiently.

Timeline

Participant Service Officer 3

NDIA
01.2024 - Current

Customer Support and Library Officer

Yarriambiack Shire council
01.2022 - 01.2024

Community Support Worker Home Care

Yarriambiack Shire council
01.2021 - 01.2022

Sales Assistants

Terry White Chemmart
01.2020 - 01.2021

Team Member

Coles Supermarket
01.2017 - 01.2020

Sales Assistant

Liquorland
01.2017 - 01.2018

Sales Assistant

Peaches Fruit Market
01.2009 - 01.2017

Secondary -

Horsham College

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Phoebe Buckley