Phoebe Carvell

Key Responsibilities:

• Prepared and served espresso-based coffee drinks to company standard, operating espresso machines and grinders while maintaining consistency in flavour and wait times
• Created hot and cold beverages including speciality coffees, and mixed non-alcoholic and simple cocktail drinks following established recipes
• Engaged with customers to create a welcoming atmosphere in the café.
• Provided table service including serving food items, clearing and resetting tables, and managing orders efficiently from floor to table
• Delivered exceptional customer service by greeting guests warmly, taking orders accurately, responding to queries, and ensuring high satisfaction levels
• Operated POS systems with precision, handled cash and card payments, and balanced till at end of shifts
• Maintained strict cleanliness and hygiene standards including washing dishes/glassware, cleaning coffee stations, sweeping floors, and sanitising surfaces
• Managed inventory by stocking and restocking supplies (coffee beans, milk, syrups, takeaway cups), monitoring stock levels, and assisting with deliveries
• Collaborated effectively as part of a team to ensure smooth service during peak periods and provided assistance to colleagues when needed
  Key Achievements:
• Consistently maintained high standards of drink quality and service, receiving positive feedback from customers and supervisors
  Improved speed and accuracy during rush periods, reducing order wait times without compromising quality
• Successfully contributed to upselling drinks and specials, helping to boost average customer spend