Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phoebe Clark

Prahran,VIC

Summary

Professional ticketing specialist with experience in providing exceptional customer service and managing ticketing systems. Skilled in handling complex requests, resolving issues efficiently, and ensuring seamless experiences. Strong focus on teamwork, adaptability, and delivering results in dynamic environments. Known for reliability, effective communication, and attention to detail.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Specialised Ticketing Consultant

Ticketmaster
05.2023 - Current
  • Supported the Specialised Specialised Ticketing Manager and covering their role while on leave
  • Supported the Crown Perth Team assisting with back-end admin such as reporting, accessible bookings, finance spreadsheets, and handle enabling and other inventory requests from Client Manager and Venue.
  • Resolved complex customer inquiries, enhancing overall service quality and response time.
  • Resolved customer complaints, ensuring timely resolution and maintaining positive relationships.
  • Liaising with the client manager, marketing, production and venue management
  • Pulling reports for various departments and data sorting
  • Balance staff and customer issues as they arise
  • Developed strong industry knowledge, staying updated on latest trends and offering informed recommendations to clients.
  • Balanced competing priorities under pressure while providing thorough attention to detail in all aspects of the role.

Box Office Manager (Capitol Theatre Sydney)

Ticketmaster
07.2022 - 05.2023
  • Overseeing all Box Office staff duties and performance
  • Managing the Roster
  • Liaising with the client manager, production and venue management
  • Overseeing reporting and Box Office function
  • Taking staff feedback to the Au/NZ Box Office Coordinator
  • Troubleshooting staff and customer issues as they arise
  • Managed box office operations, ensuring seamless ticket sales and customer service experiences.

Box Office Supervisor

Ticketmaster
01.2020 - 07.2022
  • Overseeing the staff on shift
  • Communicating with Front of House and Production through out the shift
  • Resolving patron concerns quickly and efficiently
  • Submitting show reports to Venue and Production management
  • Trained and mentored staff on ticketing systems and best practices for customer engagement.

Box Office Attendant

Ticketmaster
03.2019 - 01.2020
  • Customer service
  • Box office sales
  • Liaising with Company Managers and Promoters
  • Providing customers with information about shows and events
  • Use of electronic point of sale system
  • Opening and closing the box office

Leader

St Peter’s Anglican - After School Hours Care
01.2016 - 12.2019
  • Planning and assisting with the running of out of school hours and holiday programs
  • Running creative and performing arts workshops with primary school aged children
  • Providing care and supervision to children during programs

Retail Assistant

Priceline Pharmacy, Hamilton/Chatswood
01.2012 - 01.2016
  • Customer service via telephone and face to face
  • Specialised in cosmetics and skincare
  • Cash handling
  • Stocktaking
  • Training and supervising junior staff
  • Opening and closing the store
  • Merchandising, events and promotions

Education

Bachelor of Music - Performance

Sydney Conservatorium of Music
01.2018

Higher School Certificate - undefined

St Phillip’s Christian College
01.2014

Skills

  • Ticketing system expertise
  • Adaptability to change
  • Complaint handling
  • Policy adherence
  • Strong interpersonal skills
  • Database usage
  • Teamwork and collaboration
  • Quick thinking
  • Problem-solving
  • Excellent communication
  • Time management
  • Attention to detail

Certification

  • Class C NSW Driver’s Licence and regular access to a vehicle
  • Working with Children Check for Paid Employment
  • First Aid and CPR Certification

Timeline

Specialised Ticketing Consultant

Ticketmaster
05.2023 - Current

Box Office Manager (Capitol Theatre Sydney)

Ticketmaster
07.2022 - 05.2023

Box Office Supervisor

Ticketmaster
01.2020 - 07.2022

Box Office Attendant

Ticketmaster
03.2019 - 01.2020

Leader

St Peter’s Anglican - After School Hours Care
01.2016 - 12.2019

Retail Assistant

Priceline Pharmacy, Hamilton/Chatswood
01.2012 - 01.2016

Higher School Certificate - undefined

St Phillip’s Christian College

Bachelor of Music - Performance

Sydney Conservatorium of Music

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Phoebe Clark