Phoebe Dao Nguyen
Williamstown
Summary
I have completed Certificate 3 in Non emergency patient transport and I am currently study Diploma of Emergency Health Care and nearing completion and I have joined the St. John's Ambulance as a Patient transport Officer. My goal is to became an Ambulance Transport Attendant or to become a Medic. My passion is to help those in need of care with the motivation to do better. With an honest, hardworking, positive and empathetic personality, I will be able to get to where I want to be.
Diligent Medic or Ambulance Transport Attentant with background in patient transport. Proven track record in ensuring safe and efficient transfer of patients within healthcare facilities. Demonstrated ability to communicate effectively with medical staff and display strong organizational skills.
Overview
21
21
years of professional experience
Work History
Patient Transport Office
St. John's Ambulance
08.2025 - Current
- Transported patients safely to and from various departments, ensuring comfort and care throughout the process.
- Assisted medical staff by coordinating patient movement during non-emergency situations, maintaining operational flow.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Maintained cleanliness and functionality of transport equipment, adhering to safety protocols and minimizing downtime.
- Implemented process improvements that enhanced patient satisfaction ratings related to transport services.
- Assisted in lifting and transferring patients using proper body mechanics, minimizing injury risk for both patients and staff members.
- Ensured patient safety by strictly adhering to infection control and transport procedures.
- Provided emotional support for patients and their families during the transportation process, creating a positive experience.
- Collaborated closely with nursing staff to coordinate seamless transitions between departments or facilities.
- Increased efficiency of hospital operations by promptly responding to transport requests and accurately documenting all transfers.
- Monitored patient conditions during transport, promptly reporting any changes to nursing staff for immediate attention.
- Collaborated with healthcare teams to develop effective transport schedules, optimizing resource utilization and efficiency.
Rental Operations Agent
Sixt Car Rentals
03.2022 - 03.2025
- Delivered exceptional service by greeting customers, taking orders and filling each accurately. Recorded accurate customer orders utilizing company computer system. Completed minor repairs and cleaned rental items to maintain condition. Drafted contracts, explained terms to customers and acquired signatures. Processed rentals and collected associated payments. Delivered updated and accurate information in response to guest inquiries. Providing any additional products that could be purchased with rental of the vehicles. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Provide excellent service and attention to customers when face-to-face or through phone conversations. Exceeded customer satisfaction by finding creative solutions to problems. Organise and manage fleet from all 12 locations from own franchise.
Barista
Konjo's cafe
09.2014 - 12.2014
- Operated cash register, collected payments and provide accurate change. Prepared and served coffee, espresso drinks, blended coffees and teas. Greeted guests with pleasant smile and superior customer service. Maintained calm demeanor during high-volume periods and special events. Maintained clean and organized workspace, enabling coworkers to locate resources and product. Described menu items to customers and suggested products based on stated preferences. Monitored cafe for seating availability, safety and wellbeing of guests.
Fast Food
Kebabs
09.2006 - 02.2007
- Maintained clean and orderly appearance throughout kitchen and dining area. Sanitized workstation at end of shift to prevent foodborne illnesses. Put together multiple, concurrent orders during dinner and lunch hours. Rotated stock items and ingredients to maintain freshness. Collaborated with team to deliver timely service of items. Safely operated ovens, fryers and grills to prevent injuries and accidents. Executed proper techniques when preparing menu item ingredients. Set up work stations prior to opening to minimize prep time. Followed recipes to maintain restaurant standards and satisfy customers. Chopped, diced and sliced ingredients for salads, stir-fries and other dishes. Properly garnished and arranged orders on plates and trays.
Drink Maker
Lucky bubble
08.2004 - 03.2005
- Prepared accurate estimates and work orders based on expected labor and parts requirements for each job. Delegated tasks to team members to manage timely project completion for each customer. Scheduled orders to meet production goals and formed action plans to handle time component constraints. Learned new formulas and menus to best serve customers with tasty drinks and current advice on selections. Followed drink recipes to make beverages by hand, with stick blenders and using machinery.
Education
High School Diploma -
Victorian University
Melbourne12-2025
Certificate 3 - Non emergency patient transport
Npt Heart
Mitcham01.2025
Certificate 3 - Hairdressing
The Australian Academy of Hairdressing
Melbourne01.2015
Skills
- Working with diverse people
- Elderly care
- Patient care
- Transportation safety
- Healthcare regulations
- Lifting techniques
- Disability awareness
- Confidentiality
- Medical equipment
- Patient safety
- Patient confidentiality
- Patient communication
- Problem resolution
- Emotional support
- Patient transport
- Infection control
- Medical terminology
- Patient escorting
- Patient transportation
- Equipment disinfection
- Staff coordination
- Wheelchair transport
- Wheelchair operation
- Patient rapport building
- Teamwork
Languages
English
Vietnamese
Timeline
Patient Transport Office
St. John's Ambulance
08.2025 - Current
Rental Operations Agent
Sixt Car Rentals
03.2022 - 03.2025
Barista
Konjo's cafe
09.2014 - 12.2014
Fast Food
Kebabs
09.2006 - 02.2007
Drink Maker
Lucky bubble
08.2004 - 03.2005
Certificate 3 - Hairdressing
The Australian Academy of Hairdressing
High School Diploma -
Victorian University
Certificate 3 - Non emergency patient transport
Npt Heart