Phoebe Dawson
Sydney,NSW
Summary
Competent Senior Case Management Specialist experienced in managing complex physical and psychological Exempt and Non - Exempt Workers Compensation claims. Works collaboratively with keys stakeholders to devise tailored return to work strategies.
Overview
9
9
years of professional experience
Work History
Senior Case Manager
Employers Mutual - IFNSW
Sydney , NSW
04.2023 - Current
- Managed a full portfolio of Exempt and Non- Exempt workers compensation claims with a focus on physical and psychological based injuries
- Have managed both front-end and back-end claims.
- Worked with key stakeholders and maintained relationships with injured workers, their employers to help the injured worker return to work as quickly and safely as possible
- Liaised with Recover at Work Specialists and Career Transition Officers, to develop and implement a plan to assist the injured workers' return-to-work journey.
- I have been designated 'buddy' numerous times for the new starters onboarding program. This experience has allowed me to provide 1-1 coaching, organise and design training packages to share and ensure that they have adequate and reliable resources to support independence .
- Assisted with Technical and Injury Management Specialist duties in TIMS absence including pulling data and reporting to ensure that legislative times frames are being met. As well as leading panels in TIMS absence
- Assisted with Team Leader duties in Team Leader absence on more than one occasion.
- Regularly monitored and collated reporting to ensure legislative timeframes are always met.
- Managed High Risk claims, following High Risk Protocols and liaised with Customer Care on managing complex behaviours.
- Currently undertaking EML Grow Advanced
Case Management Specialist
Employers Mutual
Sydney, NSW
03.2021 - Current
- Managed a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
- Worked with key stakeholders and maintain relationships with injured workers, their employers to help the injured worker back to work as quickly and safely as possible
- Liaised with Injury Management Specialists and Technical Specialists to develop and implement a plan to assist the injured workers’ return to work journey.
- Assisted with Team Leader duties in Team Leader absence
- Assisted with onboarding new starters
- Built successful working relationships with Doctors, Specialists and Rehabilitation Providers
- Quickly built rapport with worker's and tailored back to work strategy to meet individual needs.
- Managed High Risk claims, following High Risk Protocols
- Completed EML Grow Intermediate January 2022
Senior Hairdresser
Valonz Haircutters
Paddington, NSW
09.2016 - 02.2021
- Welcomed, seated and prepared clients for services.
- Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
- Developed new hair styling techniques to increase satisfaction
- Pre-booked future appointments to increase repeat business.
- Worked with hairdressers and assisted in all areas, including coloring, styling, cutting, Fashion shows
- Worked front desk, sold haircare products and processed payments whenever management
- Resolved customer complaints
- Managed hygiene and COVID 19 requirements to meet and exceed NSW Health requirements
Education
Cert III Hairdressing -
TAFE NSW
12.2018
High School
St John Bosco College
Engadine NSW04.2017
Skills
- High energy
- Team player
- Problem solver
- Empathetic
- Customer service
- Inbound and outbound telephone techniques
- Negotiation skills
- Collaborative
- Leadership
Timeline
Senior Case Manager
Employers Mutual - IFNSW
04.2023 - Current
Case Management Specialist
Employers Mutual
03.2021 - Current
Senior Hairdresser
Valonz Haircutters
09.2016 - 02.2021
Cert III Hairdressing -
TAFE NSW
High School
St John Bosco College