Phoebe Dunoon
College Cres, Parkville,VIC
Summary
Hospitality: I am a friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible, I can take reservations, serve customers and handle payments all in an organised and timely fashion.
Independent Nanny: Adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to 2 children while preparing meals and managing personal, medical and educational activities for each child.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Nanny
Family Friends And Neighbors
11.2021 - 01.2023
- Cared for children aged 3 and 5
- Prepared meals, snacks and assisted with overnight stays and holidays
- Engaged children in educational and recreational activities
- Assisted with homework and school projects
- Maintained a safe and secure environment
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Barista
MCG The Coffee MOB
04.2022 - 09.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Hospitality
KFC
09.2020 - 07.2021
- Provided excellent customer service to consumers through face to face and through headsets
- Operated cash registers and handled card and cash transactions
- Prepared orders in a timely matter
- Maintained an organized and clean work environment
- Trained new employees on company procedures and policies
Volunteer
Robert Cochrane Kindergarten
12.2019 - 12.2019
- Participated in assisting administrative tasks and supervising children aged 2-5 with activities and cleanups
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Glenferrie Primary School
Hawthorn, VIC12.2014
Methodist Ladies College
Kew, VIC12.2022
Bachelor of Arts -
Australian Catholic University
Melbourne, VIC11.2025
Skills
- Strong communication and interpersonal skills
- Excellent time management and organizational skills
- Ability to work both collaboratively and independently in a work environment
- Can adapt to stressful environments through leadership and problem-solving skills
- Attention to detail with a willingness to learn, develop and adapt to new situations
- Confidence and articulate with commended ability to work with others to achieve set outcomes
Volunteer Experience
- Robert Cochrane Kindergarten, 2019, Assisting with administrative tasks and supervising the children aged 2-5 with school activities and cleanups
- Melbourne Grammar Rowing, 4-5 sessions, Training year 9 boys
References
Ariane Virtue, FlexAgile, 0412 330 766, ariane.virtue@flexagile.com.au
Accomplishments
I gained the position of Middle School Prefect in 2022 (Year 12), where I spoke in both chapels and assemblies, where I improved my public speaking. I also worked closely with the school principle, and Year 9 and 10 teachers, to help organise activities for the kids throughout the year.
Certification
- RSA
- Working with Children
- Barista for Beginners
- Wine Knowledge
- Beer Knowledge
Timeline
Barista
MCG The Coffee MOB
04.2022 - 09.2022
Nanny
Family Friends And Neighbors
11.2021 - 01.2023
Hospitality
KFC
09.2020 - 07.2021
Volunteer
Robert Cochrane Kindergarten
12.2019 - 12.2019
Glenferrie Primary School
Methodist Ladies College
Bachelor of Arts -
Australian Catholic University
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