Phoebe Dunton
Collingwood ,VIC
Summary
Reliable and upbeat individual driven to achieve success by promoting customer loyalty, satisfaction, and purchases through consultative techniques and attentive consideration of individual needs. Strong understanding of product merchandising, payment processing, and cleaning. Knowledgeable in all aspects of providing exceptional service. Skilled relationship-builder with excellent organisational strengths and a superior work ethic.
Overview
3
3
years of professional experience
Work History
Casual Retail Assistant
Ena Pelly
12.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Helped customers complete purchases, locate items, and join reward programs
- Stocked merchandise, clearly labelling items, and arranging according to size or colour
- Organised store merchandise racks and displays to promote and maintain visually appealing environments
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Casual Retail Assistant
Viktoria and Woods
06.2024 - 12.2024
- Provided personalised styling services to clients, enhancing their in-store experience and driving sales
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Cultivated strong client relationships, resulting in repeat business and customer loyalty
- Assisted in managing store operations, including merchandising, stock replenishment, and maintaining visual standards
- Consistently exceeded individual and team KPI's through effective client engagement and product knowledge
- Supported new product launches by creating engaging displays and styling outfits for promotional events
- Demonstrated exceptional product knowledge to educate clients on the brand's sustainable fashion ethos and quality craftsmanship
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Used POS system to process sales, returns, online orders, and gift card activations.
Full Time Retail Assistant
Lululemon Whistler
11.2023 - 02.2024
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Worked back of house restocking, organizing as well as dealing with boxes of stock
- Knowledgeable on BOPIS, PPS orders
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Christmas Casual Retail Assistant
Collections for Women
11.2022 - 01.2023
- Delivered outstanding service to customers to help locate items and access backorder options for hot products
- Built customer loyalty and retention by delivering excellent shopping experiences
- Boosted sales through product promotion and direct customer engagement
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
Christmas Casual Retail Assistant
Decjuba
11.2021 - 03.2022
- Greeted, welcomed, and offered immediate assistance to store customers
- Kept merchandise organized with regular recovery work
- Stocked seasonal displays with high-demand items and frequently replenished merchandise
- Assisted customers with sales orders, returns, and exchanges
- Stocked merchandise, clearly labelling items, and arranging according to size or colour
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
Education
Bachelor's of Business And Media Communication - Marketing And Public Relations
Monash University
Caulfield, VIC11-2027
High School Diploma -
The Geelong College
Geelong, VIC11-2022
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Reliable and responsible
- Strong communication and interpersonal skills
Timeline
Casual Retail Assistant
Viktoria and Woods
06.2024 - 12.2024
Full Time Retail Assistant
Lululemon Whistler
11.2023 - 02.2024
Casual Retail Assistant
Ena Pelly
12.2022 - Current
Christmas Casual Retail Assistant
Collections for Women
11.2022 - 01.2023
Christmas Casual Retail Assistant
Decjuba
11.2021 - 03.2022
Bachelor's of Business And Media Communication - Marketing And Public Relations
Monash University
High School Diploma -
The Geelong College
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