PHOEBE HOYLE
Melbourne
Summary
I am a dedicated and customer-focused hospitality professional with over 5 years of experience in delivering exceptional service in fast-paced environments. Proven expertise in guest relations, event coordination, and team collaboration, ensuring that every guest has a memorable and enjoyable experience. Skilled in multitasking, problem-solving, and managing diverse customer needs while maintaining high standards of service.
Adept at handling customer feedback and resolving issues efficiently, always striving to exceed expectations. Passionate about creating positive experiences, fostering relationships, and contributing to the success of hospitality operations. Now seeking a new opportunity to leverage my skills and contribute to the continued growth and success of a dynamic hospitality organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Bartender
Market House
London
03.2023 - 06.2025
- Oversaw bar operations to ensure smooth shifts.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Greeted guests with friendliness and professionalism.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained a clean work area with appropriate safety standards according to health regulations.
Hostess
lane 7
Manchester
01.2022 - 07.2022
- Greeting and interacting with customers:Welcomed guests as they arrived, ensuring they felt comfortable and excited.
- Explaining game instructions:Helped guests understand how to play games, including setting up and guiding them through game rules.
- Managing reservations and walk-ins:Took bookings and ensured smooth check-ins for groups or solo players.
- Maintaining safety and cleanliness:Ensured gaming areas were clean and safe for guests.
Conducted routine checks on equipment to ensure everything was working properly.
Kitchen Staff Member
prima pasta/ bello piatto
Portugal
01.2019 - 12.2020
- Consistently maintained high standards of personal hygiene during shifts.
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Performed other related duties as assigned by supervisor.
Education
High School Diploma -
Secondary School of Albufeira
albufeiraSkills
- Bar management
- Customer service
- Team collaboration
- Communication skills
- Reservation management
- Customer engagement
- Leadership
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Certification
- concluded
Affiliations
- Concluded 8 weeks of volunteer work in ghana teaching subjects from english to maths
- Volunteer work in SEA in many bars to keep my skills fresh and learn new skills from different countries
- I have strong barista skills, with experience making a variety of coffee beverages, including espresso-based drinks, lattes, and specialty coffees. and i am comfortable in working in that area
Accomplishments
- employee of the week many times in my role as host at lane 7
Timeline
Head Bartender
Market House
03.2023 - 06.2025
Hostess
lane 7
01.2022 - 07.2022
Kitchen Staff Member
prima pasta/ bello piatto
01.2019 - 12.2020
High School Diploma -
Secondary School of Albufeira
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