Phoebe Kendall
Morayfield,QLD
Summary
I bring transferable skills in communication, problem-solving, attention to detail, and the ability to work independently or in teams. I thrive on challenges, set goals for continuous improvement, and approach every task with enthusiasm.
Passionate about helping people, I enjoy connecting with others and creating a welcoming atmosphere. I'm adaptable, quick to learn, and committed to safety. My flexible schedule allows me to work weekends and extended hours as needed. I also have a valid driver's license and reliable transportation.
With a positive attitude and strong work ethic, I'm confident in my ability to contribute to your team. References are available upon request.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
CV Cervices
06.2023 - 04.2024
- Provided high-level customer service and support to clients.
- Handled incoming calls and emails professionally and promptly.
- Accurately processed and managed customer invoices.
- Coordinated jobs and tasks for technicians.
- Managed staff rostering and timesheets.
- Reviewed and approved purchase orders.
- Maintained and updated database systems.
- Ordered office supplies and managed PPE records.
- Conducted employee onboarding and inductions.
Warehouse Worker
Bursons Distribution Centre
11.2021 - 06.2023
- Performed general warehouse operations and duties
- Operated both manual and electric pallet jack for efficient palletising
- Trained new employees in dispatch operations, as well as picking and packing processes.
- Adhered to and maintained safe work practices
- Dispatched emergency orders to Burson stores nationwide
- Managed stock returns and processed emergency and store orders
- Conducted cycle counts and facilitated stock movement
- Ensured timely consignment and dispatch of all emergency orders
- Operated conveyor belt systems efficiently
- Utilized RF scanner and voice-picking technology for order accuracy
- Managed shipments using Smart Freight and Pulse systems
Charity Call Centre Representative
Clever Contacts
12.2022 - 02.2023
- Managed outbound and limited inbound communications with existing supporters of various charities
- Secured essential funds for multiple organisations
- Prioritized supporter care and relationship-building over sales
- Utilized active listening and problem-solving skills to address supporter needs
- Proficient in computer skills and multitasking in fast-paced environments
Sales Representative
Memory Block
10.2021 - 02.2022
- Executed sales strategies and upselling techniques
- Operated POS systems efficiently
- Proficient in photo editing
- Trained and mentored new sales representatives
- Applied consultative sales techniques to assess customer needs and recommend suitable products and services
Cleaner
ISS Facility Services
10.2018 - 09.2021
- Executed general cleaning and maintenance tasks to ensure a safe, hygienic, and well-maintained environment.
- Safely and effectively handled cleaning chemicals, adhering to proper manual handling protocols.
- Supported administrative functions, including staff rostering and scheduling.
- Cleaned and sanitized bathrooms, kitchens, and other high-use areas following established health and safety standards.
- Managed waste disposal to maintain a clean and organised facility.
- Polished glass doors, mirrors, and other surfaces to maintain a professional and polished appearance.
Customer Service Cashier
Hungry Jack's
04.2016 - 07.2017
- Performed cashiering duties with accuracy and efficiency
- Operated drive-through systems to facilitate smooth transactions
- Utilised POS systems for seamless sales processing
- Maintained clean and safe work environments in compliance with health and safety standards
- Delivered exceptional customer service by actively engaging with customers and employing strong interpersonal skills
Counterhand and Kitchenhand
Woodford Seafood Takeaway
10.2014 - 04.2016
- Assisted with food preparation and production, ensuring high-quality standards
- Prepared and assembled food items with attention to detail and efficiency
- Maintained cleanliness of the workspace in compliance with safety and hygiene regulations
- Practiced proper food handling techniques to ensure food safety
- Managed cash handling responsibilities, including transactions and balancing
- Provided excellent customer service, both in-person and over the phone
- Processed phone and counter orders accurately and efficiently
Education
Certificate III - Retail (SIR30216)
Foot In The Door Training
Caboolture, QLD11.2020
No Degree - RSA
Foot In The Door Training
Caboolture11.2020
Skills
- Patience
- Compassionate
- Fast Learner
- Excellent Communication
- Adaptable
- Time management
- Attention to Detail
- Problem-Solving
- Creativity
- Customer Service
Certification
Foot In the Door Training
Caboolture, QLD
30 / 11 / 2020
Certificate III In Retail (SIR30216)
Australia Wide First Aid
Capalaba, QLD
03 / 08 / 2023
-Provide Basic Emergency Life Support (HLTAID010)
-Provide First Aid (HLTAID011)
Caboolture, QLD
26 / 09 / 2024
-Provide Cardiopulmonary Resuscitation (HLTAID009)
Qualifications
Working with Children Check
Valid Blue Card for working with children.
NDIS Worker Screening Check
Valid Yellow Card for NDIS worker screening
Additional Information
COVID-19 Vaccination
Fully vaccinated with two doses.
Timeline
Administrative Coordinator
CV Cervices
06.2023 - 04.2024
Charity Call Centre Representative
Clever Contacts
12.2022 - 02.2023
Warehouse Worker
Bursons Distribution Centre
11.2021 - 06.2023
Sales Representative
Memory Block
10.2021 - 02.2022
Cleaner
ISS Facility Services
10.2018 - 09.2021
Customer Service Cashier
Hungry Jack's
04.2016 - 07.2017
Counterhand and Kitchenhand
Woodford Seafood Takeaway
10.2014 - 04.2016
Certificate III - Retail (SIR30216)
Foot In The Door Training
No Degree - RSA
Foot In The Door Training
Foot In the Door Training
Caboolture, QLD
30 / 11 / 2020
Certificate III In Retail (SIR30216)
Australia Wide First Aid
Capalaba, QLD
03 / 08 / 2023
-Provide Basic Emergency Life Support (HLTAID010)
-Provide First Aid (HLTAID011)
Caboolture, QLD
26 / 09 / 2024
-Provide Cardiopulmonary Resuscitation (HLTAID009)
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