Phoebe Laroche
Dudley
Summary
Experienced hospitality professional with an extensive background in cafes and bars, skilled in beverage preparation, customer service and operational management. Proven ability to deliver exceptional service while maintaining a clean, organised and efficient workspace in high pressure environments. Strong focus on team collaboration, adaptability and achieving high quality results. Constantly recognised for reliability, flexibility and creating positive experiences for colleagues and patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
KING STREET Newcastle
11.2024 - Current
- Currently working at Newcastles busiest nightclub, delivering efficient and professional bar service in a high-volume environment. I have become skilled in adapting to fast paced and high pressure situations whilst ensuring compliance with responsibile service standards. It has also provided experience in mainting patron safety, crowd dynamic management and supporting a positive and secure atmosphere.
Store Manager
Sherwood café
09.2024 - 04.2025
- Oversaw daily cafe operations, including staff supervision, rostering, training and stock management. Maintained high service standards, ensured smooth workflow during peak hours and constantly supported a positive team culture. Here i managed cash flow, hiring, weekly expenses and budgeting. Whilst managing here store revenue grew significantly through effective leadership, targeted operational strategies and positive customer engagement
Barista
Lorn kitchen
01.2024 - 09.2024
- Prepared high quality beverages and food items while providing friendly, efficient customer service in a busy cafe environment. Supported daily operations, maintained cleanliness and organisation.
Cafe All-Rounder
XS Espresso
11.2023 - 04.2024
- Delivered excellent customer service, oversaw customer engagement, beverage preparation and operational support. Adapted quickly to shifting priorities, conflict resolution and always ensured smooth service.
Stock rotation and customer service
Woolworths, Pender Place
02.2022 - 12.2022
- Rotated across all departments, gaining comprehensive experience in operations, stock management, customer service and team siupport. Recognised for adaptability, reliability and consistently contributing to efficient store performance
Qualified barista
Soul origin
12.2020 - 02.2022
- Prepared quality food and beverages, provided attentive customer service and supported daily cafe operations in a fast paced environment whilst maintaining high standards of hygiene and efficiency.
Training Receptionist
Thornton providence medical Center
03.2021 - 09.2021
- Managed front desk operations, including greeting clients, handling calls and scheduling appointment. Quickly gained proficiency in the company's system, ensuring efficient and accurate administrative support while maintaining a professional and welcoming environment.
Training barista
Franky and co
02.2020 - 12.2020
- Prepared high quality coffee and desserts while providing exceptional customer service in a busy cafe environment. Supported daily operations, maintained cleanliness and contributed to a positive, efficient team dynamic.
Education
Bachelor - Policing
Charles Sturt University
09.2025
Bachelor - nursing
University of Newcastle
09.2024
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All Saints College
09.2023
High school - undefined
Maitland high school
01.2022
Skills
- Strong operational and technical skills
- Excellent customer service and communication
- Teamwork and leadership
- Adaptability and Problem- solving
- Reliability
- Hospitality service expertise
- Professional appearance
- Cleanliness and hygiene
- Outgoing personality
- Strong multitasking
Certification
- Mental Health First Aid
- First Aid
- Effective and safe Hand hygiene certificate 2024
- Criminal history check
- RSA and RSG
Timeline
Bartender
KING STREET Newcastle
11.2024 - Current
Store Manager
Sherwood café
09.2024 - 04.2025
Barista
Lorn kitchen
01.2024 - 09.2024
Cafe All-Rounder
XS Espresso
11.2023 - 04.2024
Stock rotation and customer service
Woolworths, Pender Place
02.2022 - 12.2022
Training Receptionist
Thornton providence medical Center
03.2021 - 09.2021
Qualified barista
Soul origin
12.2020 - 02.2022
Training barista
Franky and co
02.2020 - 12.2020
Bachelor - nursing
University of Newcastle
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All Saints College
High school - undefined
Maitland high school
Bachelor - Policing
Charles Sturt University
AVAILABILITY
Full availability