Phoebe McLennan
Kin Kin,QLD
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Retail Sales Assistant
Music At Noosa
03.2024 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Increased sales by offering advice on purchases and promoting additional products.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed online purchases being shipped
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Guest Services Attendant
Living Valley Health Retreat
01.2022 - Current
- Investigated and resolved customer inquiries as well as complaints
- Communicated with valued customers, providing updates on latest schedules and offerings
- Managed difficult interactions with customers and defused problem situations
- Assisted guests with questions on retreat operations
- Maintained thorough knowledge of retreat services, amenities, room locations, and rates
- Maintained effective communications between Naturopaths and Guests
- Professional Handling of sensitive and private guest information
- Managed guest check-ins.
Business Intern
Woodfordia inc
09.2022 - 01.2023
- Recommended and deployed data-driven improvements to bar systems during the festival
- Organized data and documentation to support accurate business forecasting
- Used administrative and operational expertise to help the team meet deadlines and long-term objectives
- Optimized policies to better handle current and expected needs.
Senior Cinema Attendant
Red Hill, New Farm and Elizabeth St Cinema
06.2019 - 11.2020
- Sold and collected admission tickets, passes, and facility memberships from patrons at entertainment events
- Helped patrons identify and locate seats to special events
- Kept facilities clean and presentable with regular attention to service needs
- Settled seating disputes and helped to solve other customer concerns
- Supported individuals with special needs, including patrons using wheelchairs and crutches
- Responded promptly to medical and security emergencies to support patrons, emergency technicians, and law enforcement personnel
- Helped office personnel with errands, paperwork, and data entry
- Delivered fast and friendly service
- Handled questions and service complaints.
Education
RSA Qualification -
Clear to Work
10.2018
Certificate III in Horticulture/ Land and Conservation Management -
TAFE
12.2021
Certificate III in Business -
Binnacle Training
09.2018
Certificate IV in Music -
Queensland College of Music
09.2018
Skills
- Database Administration
- Written Communications
- Punctuality
- Cash Handling
- POS Terminal Operation
- Visual Merchandising
- Returns processing
- Opening and closing procedures
- Stock management
- Building rapport
- Order tracking
- Goal-Oriented
References
- Natalie Baxter, Operations Manager at Living Valley, 0414 388 995
Timeline
Retail Sales Assistant
Music At Noosa
03.2024 - Current
Business Intern
Woodfordia inc
09.2022 - 01.2023
Guest Services Attendant
Living Valley Health Retreat
01.2022 - Current
Senior Cinema Attendant
Red Hill, New Farm and Elizabeth St Cinema
06.2019 - 11.2020
RSA Qualification -
Clear to Work
Certificate III in Horticulture/ Land and Conservation Management -
TAFE
Certificate III in Business -
Binnacle Training
Certificate IV in Music -
Queensland College of Music
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