Phoebe Mwangi W
NOBLE PARK,9
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Mission Aviation Fellowship
Nairobi, Kenya
11.2021 - 10.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining supplies; placing orders for supplies
Patient Care Volunteer
Nairobi women hospital
Nairobi, Kenya
11.2017 - 11.2021
- Provided companionship and emotional support to patients in a healthcare setting.
- Assisted with activities of daily living such as bathing, grooming, and dressing.
- Conducted light housekeeping duties including laundry, changing bed linens and vacuuming rooms.
- Observed patient behaviors and reported any changes or unusual occurrences to medical staff.
- Facilitated socialization between patients through conversation, games, music, and other activities.
- Assisted in the preparation of meals for patients according to dietary requirements.
- Transported patients to various appointments using wheelchair or strher when necessary.
- Communicated effectively with family members regarding patient care plans and progress reports.
- Administered medications under supervision of nursing staff including oral medications, topical creams and ointments, injections .
Receptionist Intern
Nairobi water and sewage company
Nairobi, Kenya
11.2015 - 11.2017
- Answered incoming calls and redirected them to the correct department or staff member.
- Greeted visitors, provided information about the company, and directed them to their destination.
- Assisted with administrative tasks such as filing documents, photocopying, faxing, data entry and sorting mail.
- Maintained an organized front desk area by tidying up reception area throughout shift.
- Scheduled appointments for clients in the company's calendar system.
- Provided support to other departments when needed.
Education
Some College (No Degree) - Beauty Therapy
Vera Beauty Collage
Nairobi Kenya06-2017
Some College (No Degree) - Receptionist
Nairobi Aviation
Nairobi Kenya03-2015
Skills
- Basic Life Support
- Clerical Support
- Travel Coordination
- Bookkeeping
- Data Entry
- Healthcare terminology
- Self-Driven and Motivated
- Compassionate Care
Certification
- First aid and CPR certificate
- Police check
- Working with Children
- NDIS Modules Training certificate
- Overseas Driving licences
Timeline
Receptionist
Mission Aviation Fellowship
11.2021 - 10.2024
Patient Care Volunteer
Nairobi women hospital
11.2017 - 11.2021
Receptionist Intern
Nairobi water and sewage company
11.2015 - 11.2017
Some College (No Degree) - Beauty Therapy
Vera Beauty Collage
Some College (No Degree) - Receptionist
Nairobi Aviation
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