Summary
Overview
Work History
Education
Skills
Placement
References
Timeline
Generic

Phoebe Patten

Brisbane,QLD

Summary

In my osition of employment, I have shown to be a reliable and accountable employee, demonstrating a high level initiative. In a fast-paced work environment I am proficient in making quick and effective decisions while maintaining excellent customer service. I possess an exceptional work ethic and desire to continuously learn to improve my skills and knowledge to exceed company expectations.

Overview

9
9
years of professional experience

Work History

Event Manager

Gathering Events
Reservior, VIC
03.2023 - Current
  • Coordinated with vendors to ensure timely delivery of materials for events.
  • Resolved any issues that arose during the course of an event in a timely manner.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Maintained relationships with existing partners while cultivating new ones.
  • Briefing employees to reflect company service standards and procedures.
  • Acted as a liaison between clients and vendors throughout the duration of an event.
  • Hired and trained staff

Events Coordinator

Australian Institute Of Health & Safety
, Remote
12.2019 - 02.2023
  • Coordinate the webinar program, including coordinating speakers, advertising on the website, managing registrations and managing the zoom software during the event
  • Coordination of state networking events including supplier and attendee management
  • Update CRM and website with new events
  • First point of contact for attendee enquiries
  • Manage the pending payments report to ensure each attendee is paid up prior to the event
  • Source and manage all suppliers and contractors inc venues, catering, AV, speakers, software
  • Work with the Marketing Executive to ensure websites are accurate and marketing plans are in place
  • Manage the events inbox and assign daily tasks
  • Prepare and distribute end of event surveys including analysing results and making recommendations

Sales Assistant

SurfJunction
Drysdale, VIC
12.2015 - 05.2022
  • Accepted and completed cash, check and credit card payments.
  • Received and processed product returns and coordinated disposal of defective or broken items.
  • Processed orders through company system and coordinated product deliveries.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Shift Manager

McDonalds
Leopold, VIC
12.2017 - 10.2018
  • Cross-trained in every store role to maximize operational knowledge.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Managed and mentored staff members.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.

Education

High School VCE -

Geelong High School
Geelong, VIC
11.2017

Diploma - Event Management

William Angliss Institute
Melbourne VIC
11.2019

Skills

  • MS Office proficient
  • High-energy attitude
  • Time management
  • Valuable team player
  • Dependable and reliable
  • Effective communication skills

Placement

Australian Institute of Health & Safety

During my studies, a select group of students got the opportunity to choose placement as an elective for the last 8 weeks of their study. I was fortunate enough to be selected and was allocated to the National Office at the Australian Institute of Health & Safety (AIHS). During my placement, tasks included answering customer calls, setting up and updating events on the AIHS website. Majority of the work included administration for all events, such as cold calling attendees regarding payment and reaching out to venues to host regular workshops and networking events for state committees.

Coming to the end of my placement at the Institute I was also given the opportunity to stay on the team and continue to work in the events team part-time (then moving into full-time work)

References

GATHERING EVENTS

Annabelle Whitty - Operations Manager

Mobile: 0424682030

Surfjunction

Holly Woodhouse - Store Manager

Mobile: 0467 223 145

Timeline

Event Manager

Gathering Events
03.2023 - Current

Events Coordinator

Australian Institute Of Health & Safety
12.2019 - 02.2023

Shift Manager

McDonalds
12.2017 - 10.2018

Sales Assistant

SurfJunction
12.2015 - 05.2022

High School VCE -

Geelong High School

Diploma - Event Management

William Angliss Institute

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Phoebe Patten