Phoebe Pham
Eastwood,NSW
Summary
I am highly motivated and friendly receptionist with excellent interpersonal and organisational skills. Seeking a receptionist position to provide exceptional customer service and administrative support.
Overview
4
4
years of professional experience
Work History
Receptionist Assistant
YOLA English Center
01.2019 - 12.2020
- Greet and welcome clients, including parents and students in a professional and friendly manner.
- Answer and direct incoming calls on a busy multi-line phone system, ensuring timely and accurate communication.
- Schedule appointments, meetings, and conference rooms using the company's scheduling software.
- Maintain and update employee and client databases, ensuring accuracy and confidentiality.
- Assist with various administrative tasks, including data entry, filing, and photocopying.
Customer Service Officer
Nuty Cosmetics
03.2021 - 12.2021
- Provide personalised product recommendations, application techniques, and skincare advice to customers based on their individual needs and preferences.
- Process customer orders, returns, and exchanges accurately and efficiently, ensuring customer satisfaction.
- Collaborate with the sales team to achieve department sales targets, actively participating in upselling and cross-selling efforts.
- Uphold the company's customer service standards, policies, and procedures, ensuring a consistently positive and exceptional customer experience.
Restaurant Team Leader
Mad Fo Chicks
02.2022 - Current
- Oversee daily restaurant operations, including shift scheduling, and ensuring adequate staffing levels.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintain inventory levels, conduct regular stock checks, and place orders for necessary supplies and ingredients.
- Collaborate with the management team to implement marketing initiatives, promotions, and special events.
Education
Bachelor of Business Administration -
Macquarie University
Macquarie Park, NSW11.2023
Skills
- Office Administration
- Time Management
- Appointment Booking
- Call Answering and Routing
- Billing and Payment Processing
- Managing Multiple Tasks
- Document Control
- Customer Relationship Management
Timeline
Restaurant Team Leader
Mad Fo Chicks
02.2022 - Current
Customer Service Officer
Nuty Cosmetics
03.2021 - 12.2021
Receptionist Assistant
YOLA English Center
01.2019 - 12.2020
Bachelor of Business Administration -
Macquarie University
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