Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phoebe Pham

Eastwood,NSW

Summary

I am highly motivated and friendly receptionist with excellent interpersonal and organisational skills. Seeking a receptionist position to provide exceptional customer service and administrative support.

Overview

4
4
years of professional experience

Work History

Receptionist Assistant

YOLA English Center
01.2019 - 12.2020
  • Greet and welcome clients, including parents and students in a professional and friendly manner.
  • Answer and direct incoming calls on a busy multi-line phone system, ensuring timely and accurate communication.
  • Schedule appointments, meetings, and conference rooms using the company's scheduling software.
  • Maintain and update employee and client databases, ensuring accuracy and confidentiality.
  • Assist with various administrative tasks, including data entry, filing, and photocopying.

Customer Service Officer

Nuty Cosmetics
03.2021 - 12.2021
  • Provide personalised product recommendations, application techniques, and skincare advice to customers based on their individual needs and preferences.
  • Process customer orders, returns, and exchanges accurately and efficiently, ensuring customer satisfaction.
  • Collaborate with the sales team to achieve department sales targets, actively participating in upselling and cross-selling efforts.
  • Uphold the company's customer service standards, policies, and procedures, ensuring a consistently positive and exceptional customer experience.

Restaurant Team Leader

Mad Fo Chicks
02.2022 - Current
  • Oversee daily restaurant operations, including shift scheduling, and ensuring adequate staffing levels.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintain inventory levels, conduct regular stock checks, and place orders for necessary supplies and ingredients.
  • Collaborate with the management team to implement marketing initiatives, promotions, and special events.

Education

Bachelor of Business Administration -

Macquarie University
Macquarie Park, NSW
11.2023

Skills

  • Office Administration
  • Time Management
  • Appointment Booking
  • Call Answering and Routing
  • Billing and Payment Processing
  • Managing Multiple Tasks
  • Document Control
  • Customer Relationship Management

Timeline

Restaurant Team Leader

Mad Fo Chicks
02.2022 - Current

Customer Service Officer

Nuty Cosmetics
03.2021 - 12.2021

Receptionist Assistant

YOLA English Center
01.2019 - 12.2020

Bachelor of Business Administration -

Macquarie University

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Phoebe Pham