Phoebe Pritchard
Thornbury,VIC
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sports Analyst
The Good Guys
08.2023 - Current
- Collected team data and completed data entry tasks with accuracy and efficiency.
- Analyzed coaches concerns, requirements and requests for reports features and uses.
- Developed models and forecasts to support strategic decisions
- Created dashboards to monitor and track key performance indicators
Application Support Analyst
The Good Guys
12.2022 - Current
- Provided Level 2 troubleshooting for The Good Guys Point of Sale Application
- Liaised with application developers and stores to ensure software releases run smoothly and software bugs are identified and resolved in a timely manner
- Conducted daily system health checks and repaired any data discrepancies
- Analysed and wrote SQL scripts to extract data from SQL databases
- Generated reports to track performance and analyse trends for IT Service Desk
Service Desk Analyst
JB Hi-Fi
09.2022 - 12.2022
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance service knowledge and gain insight into beneficial issue resolution strategies.
- Researched and identified solutions to technical problems.
Service Desk Team Leader
Ingenico
09.2020 - 09.2022
- Lead a team of 7 service desk operators, for high profile clients such as McDonalds Australia, Westpac and Skyzer NZ
- Met with clients in weekly SCRUM meeting to ensure client satisfaction
- Prepared monthly ad hoc reporting in alignment with client needs.
- Defined reporting requirements to support call centre strategy and drive improvements.
Education
Bachelor of Business - Business Information Systems And Accounting
Royal Melbourne Institute of Tech
Melbourne, VIC10.2023
High School Diploma -
Montmorency Secondary College
Montmorency, VIC11.2018
Skills
- Database Programming and SQL
- Python Programming
- Statistical Analysis
- Data Visualization and Presentations
- Trend Data Analysis
- Stakeholder Communication
- Sales Forecasting
- Power BI
- Analytical Thinking
- Microsoft Excel
- Team collaboration
- Zendesk Reporting
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Sports Analyst
The Good Guys
08.2023 - Current
Application Support Analyst
The Good Guys
12.2022 - Current
Service Desk Analyst
JB Hi-Fi
09.2022 - 12.2022
Service Desk Team Leader
Ingenico
09.2020 - 09.2022
Bachelor of Business - Business Information Systems And Accounting
Royal Melbourne Institute of Tech
High School Diploma -
Montmorency Secondary College
- Certified [Job Title], [Company Name] - [Timeframe]
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