Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Phoebe Ramos

Chermside West,QLD

Summary

Experienced customer service professional with a strong track record in enhancing guest satisfaction through effective problem-solving and communication. Demonstrated ability to train staff and optimize operations during peak hours, ensuring a well-organized environment. Recognized for fostering positive team dynamics and maintaining high service standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front of House Staff Member

Pho - Vietnamese Kitchen
Chermside, QLD
11.2024 - 08.2025
  • Created a welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences through menu recommendations and knowledgeable food inquiries.
  • Resolved customer complaints swiftly while maintaining professionalism in high-pressure situations.
  • Trained new staff on front-of-house protocols, customer relations, and sanitation practices.
  • Delivered exceptional service to enhance customer satisfaction in a clean, inviting environment.
  • Maintained organized and well-stocked front-of-house workspace during peak hours.
  • Supported food delivery, beverage filling, and item retrieval for guests.
  • Utilized POS system for efficient order processing and accurate billing.

All Rounder

Manila Grill
Deagon, QLD
11.2022 - 06.2024
  • Demonstrated ability to thrive in fast-paced environments while maintaining productivity.
  • Assisted with daily operations, collaborating effectively with team members.
  • Adapted quickly to new situations, showcasing strong learning capabilities.
  • Provided support and guidance in team settings, fostering a cooperative atmosphere.
  • Exhibited respect and friendliness, contributing positively to team dynamics.
  • Maintained flexibility by working night, weekend, and holiday shifts as needed.
  • Organized approach ensured attention to detail and adherence to deadlines.
  • Cultivated strong personal responsibility and self-motivation in all tasks.

Team Member

Arialia / Jayliano's
Brisbane, QLD
02.2022 - 11.2022
  • Maintained clean, organized work areas to enhance efficiency and ensure safety.
  • Quickly mastered all required tasks to optimize performance.
  • Worked scheduled shifts; available during co-worker absences, holidays, and peak periods.
  • Completed jobs accurately and swiftly, contributing to overall team success.
  • Fostered strong relationships with coworkers and managers to promote collaboration.
  • Consistently approached tasks with productivity and efficiency in mind.
  • Resolved customer complaints professionally, enhancing satisfaction and trust.
  • Demonstrated professionalism and adaptability, contributing positively to work environment.

Education

High School Diploma -

Craigslea State High School
Chermside, QLD
11-2022

Skills

  • Customer service and support
  • POS system operation
  • Menu expertise
  • Sanitation standards
  • Conflict resolution
  • Team collaboration
  • Memory retention
  • Communication skills
  • Attention to detail
  • Problem solving
  • Technical proficiency
  • Interpersonal skills
  • Cultural sensitivity

Certification

  • Certificate II in Skills for Work and Vocational Pathways, November 2022
  • Certificate II in Hospitality (August 2022)
  • Certificate I in Workplace Skills (November 2022)
  • Responsible service of alcohol (October 2022)

Timeline

Front of House Staff Member

Pho - Vietnamese Kitchen
11.2024 - 08.2025

All Rounder

Manila Grill
11.2022 - 06.2024

Team Member

Arialia / Jayliano's
02.2022 - 11.2022

High School Diploma -

Craigslea State High School

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Phoebe Ramos