Phoebe Russell
Perth,WA
Summary
Currently working within healthcare Perth children's hospital emergency department while completing my paramedical science degree part time and certificate in project management. Additionally, i am an organised and dedicated administrative assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience in supervising teams, working in multidisciplinary teams and fast paced work place. Ability to meet deadlines and learn on the job.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emergency Department Clerical Officer
Child and Adolence Health Services
02.2022 - Current
- Assisted in meetings for health care staff, including organised tea, coffee and snacks. Additionally, obtained meeting minutes minutes of crucial and information while maintaining confidentiality.
- Processed incoming and outgoing mail, including sorting, distributing, and preparing for mailing.
- Safeguarded confidential information by maintaining organised filing systems for both physical and digital records.
- Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
- Performed data entry functions using computers and various software programs.
- Assisted with the preparation of presentations or other projects as needed. Additionally, provided administrative support to supervisors or management personnel as requested.
- Coordinated travel arrangements such as taxi, flights, car rental and bus's for patients when necessary.
- Verified accuracy of information on forms completed by customers or clients before submitting for processing.
- Handled confidential information in a discreet manner.
- Stocked, organized and arranged new merchandise displays on sales floor.
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
Emergency Medical Assistant
St John
10.2022 - Current
- Assisted paramedic colleges with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by Paramedic colleges.
- Conducted regular safety inspections to identify potential hazards and risks in a workplace.
- Provided guidance on safe work practices to ensure compliance with relevant regulations.
- Participated in investigations into workplace accidents or near misses in order to determine root causes and develop corrective actions.
- Monitored changes in legislation related to occupational health and safety matters.
- Developed emergency response plans for use in case of a accident or incident at a workplace.
Paramedic Degree Bachelor of Science
Edith Cowen university
01.2023 - Current
- Extensive knowledge in human anatomy and physiology. Additionally, a vast background in medical conditions, trauma studies, and treatments.
- Implementations and relevant experience within health research methodology. HST2122
- Vast understanding of prehospital and hospital policies, ethics, and legal issues, SCH2204.
- Prehospital and hospital prospects, conducting a understanding of mass casualties, implementing strategic health and safety operations for natural disasters. PST3210
- Knowledge and understanding of prehospital and hospital leadership and management, PST3301.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
Covid-19 Vaccination Clinic Supervisor
Child and Adolecence Health Services
01.2021 - 06.2021
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Communicated with pharmacists and vaccination nurses regarding vaccination numbers, meeting deadlines and assisted in coordinating the workflow.
- Confirmed staff member start and finish time for rostering and time sheets.
- Mentored junior staff members, fostering professional growth and development within a team.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Oversaw vaccination vile resource allocation while maintaining quality standards.
- Assisted in open and closing the clinic along with pharmacist and nurse coordinators, while organised and setting up the clerical space for the day to improve work flow.
Education
Bachelor of Science - Paramedical Science
Edith Cowen University
Edith Cowen University Perth WA11-2025
High School Diploma -
Certificate in Project Manegment
Edith Cowen University Perth Wa12.2024
Certificate of Business -
St Stephens School
Perth, WA12-2020
High School Diploma -
St Stephens School Duncraig
Perth, WA11.2018
Skills
- First Aid/CPR
- Clerical Support
- Problem Resolution
- Microsoft Office
- Teamwork and Collaboration
- Interpersonal Communication
- Analytical and Critical Thinking
- Customer Service
- Webpas, Edis, Clinical Manager, DMR, Emergency Bed management, Microsoft word, Excel, powerpoint, Teams Software Proficiency
Documentation And Reporting
Direct Patient Care
Critical decision-making skills
Training and mentoring
Staff Management
Meeting facilitation
Certification
- Accrediting Agency, Field of study: Certificate in Business, Current Bachelor of science, Paramedical, Certified personal trainer.
Timeline
Paramedic Degree Bachelor of Science
Edith Cowen university
01.2023 - Current
Emergency Medical Assistant
St John
10.2022 - Current
Emergency Department Clerical Officer
Child and Adolence Health Services
02.2022 - Current
Covid-19 Vaccination Clinic Supervisor
Child and Adolecence Health Services
01.2021 - 06.2021
Bachelor of Science - Paramedical Science
Edith Cowen University
High School Diploma -
Certificate in Project Manegment
Certificate of Business -
St Stephens School
High School Diploma -
St Stephens School Duncraig
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