Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Phoebe Sharp

Corlette,NSW

Summary

Experienced hospitality professional with over 6 years in customer service, including managerial and receptionist roles. Skilled in team leadership, customer relations, and operations management, with a proven ability to thrive in fast-paced, dynamic environments. Recently spent time travelling and working abroad as an au pair, further developing cultural awareness, adaptability, and strong interpersonal skills. A reliable, proactive individual with excellent communication, problem-solving, and organisational abilities, offering transferable skills suitable for a wide range of rol

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Essence Cafe
Nelson Bay
02.2025 - 06.2025
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Au Pair

Private employer
Corlette, NSW
01.2025 - 06.2025
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Managed daily schedules for multiple children, ensuring timely attendance at school and extracurricular activities.
  • Maintained organised and clean children's areas.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.

Assistant Manager

The Lion's Den
Midhurst, West Sussex
11.2023 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organised store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies

Spa Receptionist

Lythe Hill
Haslemere, Surrey
08.2023 - 11.2023
  • Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
  • Kept calender with scheduled appointments and schedueled massage therapists for appropriate treatments and time slots.

Social Secretary/Social Media Representative

University of Exeter
Famlouth, Cornwall
09.2021 - 07.2023
  • Organised team socials, fundraisers and other group events, ensuring smooth logistics and engagement.
  • Created engaging social media content to promote the team and upcoming events/ matches.

Education

Bachelor of Science - Marine Biology

University of Exeter
Falmouth, UK
07-2023

Skills

  • Customer service
  • Coffee preparation
  • Equipment maintenance
  • Cash handling
  • Inventory management
  • Decision-making
  • Event planning and management
  • Quality assurance

Certification

  • PADI Divemaster- October 2024
  • CPR & First Aid Training- September 2024
  • Brighton Marathon for WWF- April 2024
  • Full UK and Australian driver's licence

References

  • Roxy Gee Kay, cafe owner:

Phone: 0435098044

Email: essencenelsonbay@outlook.com

  • Oliver Holmes, dive mentor:

Phone: +66 821 970 255

Email: oli@crystaldive.com

  • Lucy Grace - Au Pair family

Phone: +61422694026

Timeline

Barista

Essence Cafe
02.2025 - 06.2025

Au Pair

Private employer
01.2025 - 06.2025

Assistant Manager

The Lion's Den
11.2023 - 08.2024

Spa Receptionist

Lythe Hill
08.2023 - 11.2023

Social Secretary/Social Media Representative

University of Exeter
09.2021 - 07.2023

Bachelor of Science - Marine Biology

University of Exeter

Similar Profiles

CREATE PROFILE
Phoebe Sharp