PHOEBE SHARP
Summary
An enthusiastic and friendly Marine Biology graduate and Divemaster and with excellent customer service values, strong academic credentials and practical/ theory experience in marine biology and shark conservation. I combine a deep
understanding of marine ecosystems and species identification skills with extensive practical skills in diving safety, underwater navigation and guiding. With over 5 years in hospitality, including a year as an assistant manager for an independent cafe, I have developed excellent communication, problem solving and leadership skills. Additionally, working as Social Sec and Social Media Rep for the University Lacrosse team created a strong foundation for event planning and management alongside the development of a social media presence. I am committed to enhancing customer experience and sharing my passion for and knowledge of diving and the ocean with others.
Overview
3
3
years of professional experience
Work History
Divemaster Intern and Coral Conservation Volunteer
Crystal Dive
08.2024 - 10.2024
- Assisting with the day-to-day operations of a dive school.
- Maintained high-quality rental equipment, ensuring proper function and safety for all divers.
- Led successful group dives while managing diverse skill levels and personalities within the group effectively.
- Assisted on 3 Open Water courses, 2 Advanced courses and 1 Rescue course.
Assistant Manager
The Lion's Den
11.2022 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organised cafe environment to enhance the customer experience.
- Assisted in managing cafe's budget, organised stock checks, coordinated deliveries and opened and closed the cafe.
- Helped to train up a team of 20 employees.
Receptionist
Lythe Hill Spa
07.2022 - 11.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Social Secretary/Social Media Representative
University of Exeter, UK
09.2021 - 07.2023
- Organised team socials, fundraisers and other group events, ensuring smooth logistics and engagement.
- Created engaging social media content to promote the team and upcoming events/ matches.
- Balanced the responsibilities of organising events with other academic and extracurricular commitments.
Education
Bachelor of Science - Marine Biology
University of Exeter
Exeter, UK06.2023
Skills
- Strong communication skills
- Underwater navigation
- Group leadership
- Event planning and management
- Dive Guiding
- Species Identification
- Statistical Analysis– R Studio
- Public Speaking
- Science Communication and Education
Accomplishments
- PADI Divemaster - October 2024
- CPR & First Aid Training- September 2024
- Brighton Marathon for WWF - April 2024
- Women of the tournament - December 2022
Timeline
Divemaster Intern and Coral Conservation Volunteer
Crystal Dive
08.2024 - 10.2024
Assistant Manager
The Lion's Den
11.2022 - 08.2024
Receptionist
Lythe Hill Spa
07.2022 - 11.2023
Social Secretary/Social Media Representative
University of Exeter, UK
09.2021 - 07.2023
Bachelor of Science - Marine Biology
University of Exeter
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