Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phoebe Todman

Berkeley,NSW

Summary

I am seeking to obtain a Full Time Administration job within the Illawarra. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Quotation Officer

Bunnings Warehouse
Australia Wide
10.2024 - Current
  • Reviewed customer requests and provided competitive quotes in a timely manner.
  • Communicated effectively with customers regarding quote status, changes, or additional information required.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Compiled daily activity logs and updated records with pertinent information on a regular basis.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Followed up with customer accounts to resolve unpaid or past due accounts.

Trade Specialist - Work From Home

Bunnings Warehouse
Australia Wide
10.2023 - Current
  • Processed invoices for payment using accounting software applications.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Answered incoming calls and responded to customer inquiries.
  • Followed up with customers via email or telephone as needed regarding account status or other inquiries.
  • Participated in weekly team meetings to discuss progress towards goals set by management team.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.

Account Manager – Sales Rep

Big River Group
Kiama, NSW
08.2023 - 10.2023
  • Building relationships with Builders, new and existing on site
  • Taking over the phone orders / processing payment in a timely matter, quoting materials for businesses
  • Listened to customer needs to identify and recommend best products and services.
  • Researched competitors' products, prices, and promotions to gain a competitive advantage.
  • Responded promptly to customer inquiries regarding product features, benefits, and availability.
  • Utilized CRM software to track customer accounts, contacts, orders, invoices.
  • Managed multiple accounts simultaneously while providing high levels of service.
  • Developed and presented price quotes to customers to estimate costs.
  • Generated new business through prospecting activities such as cold calling, networking, contacting leads and pursuing referrals.
  • Managing high volume of calls and emails
  • Built relationships with key customers to ensure repeat business.

Customer Service Officer

Bunnings Warehouse
Unanderra
06.2023 - 08.2023
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Educated customers on products and services offered by the company.
  • Assisted customers with placing orders for products and services.
  • Processed payments from customers using point of sale systems.
  • Identified potential opportunities to upsell products or services to customers.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Provided general administrative support including filing documents, scheduling appointments.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.

Trade Specialist

Bunnings Warehouse
Bellambi, NSW
09.2017 - 06.2023
  • Managing high volume of calls and emails Quoting materials for businesses Completing monthly CCRM calls to new and existing commercial customers Job site visits to commercial customers, checking in and delivering material Taking over the phone and instore orders / payments for deliveries Building relationships with builders, new and existing Ability to work in a fast-paced environment
  • Ability to solve problems quickly and efficiently.
  • Provided technical advice and guidance to customers on trade-related matters.
  • Collaborated with other departments to resolve customer inquiries concerning trade issues.
  • Translated client needs into value proposition to generate sales and profit for company.
  • Delivered CRM activity with loyalty programs, SMS marketing and site/mobile messaging.
  • Built positive and productive customer connections to drive consistent sales.
  • Developed excellent rapport with custom builders to expand opportunities for growth.

Education

Corrimal High School
01.2017

Skills

  • Communication
  • Problem solving
  • Self management
  • Ability to express and understand information
  • Ability to work effectively with others
  • Cold Calling
  • Team Training
  • Account Management
  • Client Relationship Management
  • Preparing Contracts
  • Customer Service
  • Customer Relationship Management (CRM)
  • Upsell Opportunities
  • Verbal and Written Communication
  • Client Relationship Building
  • Payment Collecting
  • Teamwork and Collaboration
  • Relationship Building
  • Customer Satisfaction
  • Internet Savvy
  • Administrative Support

Timeline

Quotation Officer

Bunnings Warehouse
10.2024 - Current

Trade Specialist - Work From Home

Bunnings Warehouse
10.2023 - Current

Account Manager – Sales Rep

Big River Group
08.2023 - 10.2023

Customer Service Officer

Bunnings Warehouse
06.2023 - 08.2023

Trade Specialist

Bunnings Warehouse
09.2017 - 06.2023

Corrimal High School

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Phoebe Todman