Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Phoebe Truong

Noble Park,VIC

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Overview

2
2
years of professional experience

Work History

Sales Assistant

Miniso
11.2023 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Developed innovative ways to showcase products effectively in in-store displays, increasing visibility for less-popular items.
  • Utilized customer feedback to identify areas for improvement within the store's operations or offerings.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
  • Established rapport with customers using active listening and interpersonal skills.

Boba Barista

Sharetea Dandenong Plaza
06.2022 - 07.2024
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Answered questions about store policies and addressed customer concerns.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Lifted up to 40 pounds at once.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Front of House Team Member

Venu Restaurant
08.2022 - 05.2023
  • Delivering food, filling beverages, and retrieving items for guests.
  • Brewed and served coffee, tea and other non-alcoholic drinks.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Performed alcoholic beverage services such as bottle openings and chiller setup.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Seated customers, managing reservations and waitlists skillfully.
  • Followed local alcohol laws while serving spirits.
  • Clean and organized dining areas to hygiene standards.


Waitress

Bambu Asian Eating House
08.2022 - 01.2023
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware.
  • Greeted new customers, discussed specials, and took drink orders.
  • Collaborated with kitchen staff to correctly update customers.
  • Resolved guest and employee complaints.
  • Bussed and reset tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Bachelor - Early Childhood Education

Victoria University
Melbourne, VIC
07.2026

Diploma - Hospitality Management

Victoria University
Melbourne, VIC
03.2024

Skills

  • POS system
  • Computer Proficiency and Microsoft Office
  • Cash Register Operation
  • Merchandising and Display
  • Stock management
  • Customer Service
  • Reliable and Responsible
  • Adaptable and Flexible

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Sales Assistant

Miniso
11.2023 - Current

Front of House Team Member

Venu Restaurant
08.2022 - 05.2023

Waitress

Bambu Asian Eating House
08.2022 - 01.2023

Boba Barista

Sharetea Dandenong Plaza
06.2022 - 07.2024

Bachelor - Early Childhood Education

Victoria University

Diploma - Hospitality Management

Victoria University

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Phoebe Truong