Phoebe Verigotta
Manchester
Summary
I am a proven achiever in my previous long term conditions care coordinator role. I significantly enhanced QOF/IIF targets for the Tame Valley PCN through expert data visualisation and my skills in building reports. I built strong trusting relationships with each of the practice managers and believe my approach consistently delivered results beyond employer expectations.
Overview
8
8
years of professional experience
Work History
Long Term Conditions Care Co-ordinator
Viaduct/ Tame Valley PCN
06.2021 - 11.2023
- Managed 8 practices, ensuring each practice reached their QOF/ IIF targets and adhering to the enhanced assesses service requirements.
- Running and building searches via emis web, whilst creating spreadsheets to visualise the data.
- Presented data at meeting and provided each surgery with detailed reports outlining the specific areas where improvement is needed and any relevant findings discovered to support the Tame Valley PCN.
- Trained new staff members within viaduct care and held training workshops for staff struggling with running reports.
Medical Receptionist
Brinnington Surgery
09.2016 - 06.2021
- Maintained strict confidentiality of patient information.
- Managed high call volumes,dealing with enquiries or directing calls to appropriate staff members.
- Managed the practice QOF register, ensuring we reached our targets for the fiscal year.
- Referred patients to in-house services such as district nurses and dealt with any referral queries to ensure patient satisfaction.
Cafe Barista
Tram Lounge Cafe
Droylsden
06.2015 - 07.2016
- Contributed to a positive work environment by maintaining communication and teamwork among staff members.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and taking payments.
- Assisted in the training of new employees, sharing best practices for exceptional customer service.
Education
LLB Hons Law Degree -
Sheffield Hallam University
2021
Law, Geography, Psychology A-Levels
Clarendon College
2019
11 GCSE’s Including English And Maths
Fairfield High School For Girls
2016
Skills
-Substantial Emis Web training
- Full Arden’s clinical system training
-Vast knowledge on population reporting/search building
-Extensive Microsoft Excel knowledge
Timeline
Long Term Conditions Care Co-ordinator
Viaduct/ Tame Valley PCN
06.2021 - 11.2023
Medical Receptionist
Brinnington Surgery
09.2016 - 06.2021
Cafe Barista
Tram Lounge Cafe
06.2015 - 07.2016
LLB Hons Law Degree -
Sheffield Hallam University
Law, Geography, Psychology A-Levels
Clarendon College
11 GCSE’s Including English And Maths
Fairfield High School For Girls