Phoebe Walsh
Tewantin,QLD
Summary
Lawyer by trade, adept at engaging vulnerable clients from diverse cultures and backgrounds, and presenting compelling arguments in court. Proven interpersonal and problem-solving skills, while fostering strong relationships. Recognised for effective communication and adaptability in high-pressure environments, ensuring client needs are met with empathy and professionalism.
Customer service professional also offering strong background in hospitality. Ability to work well in high pressure environments, provide a great experience and build positive relationships with colleagues and customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lawyer
JWP Solicitors
Leeds, England
09.2019 - 02.2025
- Advised vulnerable and difficult children and adult clients regarding complex and sensitive Court proceedings involving social services, communicating effectively and persuasively to both clients and other professionals, and presenting strong arguments in Court on a daily basis. This involved presenting evidence and examining witnesses.
- Drafted statements, applications, emails and legal correspondence with strong computer skills, and established a compassionate telephone manner.
- Providing a professional yet personal service, and consistently reaching billing targets.
Banker
Barclays Bank
Sheffield, England
05.2016 - 06.2019
- Customer service for all banking queries, being the first point of contact. Listened and communicated effectively to support a diverse customer base.
- Identified issues and offered resolutions, while maintaining professional tolerance.
- Adhering to regulation, confidentiality policies, and processing financial transactions for customers.
- Providing a meet and greet service, competency in computer literacy, product knowledge and communication skills.
Waitress and Cashier
Bolster Moor Farmshop
Huddersfield, England
10.2013 - 09.2017
- Responsible as both a waitress and front-of-house staff in the café, and also a cashier in the farm shop.
- Handled food safely, and kept spaces clean to protect customers, and maintain proper sanitation.
- Assisted in seating guests at tables, informed customers of the menu and daily specials, and delivered food and drinks to the table.
- Developed positive relationships with regular customers through friendly conversation.
- A detailed understanding of stock rotation and the cash handling process when working the till.
- Working for an independent, family-run business and maintaining a friendly, yet professional service.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Masters of Law And Business - Law And Business
University of Law
Leeds, England09-2019
Bachelor of Laws - Law
Sheffield Hallam University
Sheffield, England09-2018
A Levels - Sport, Maths, Economics And Geography
Greenhead College
Huddersfield, England06-2015
Skills
- Interpersonal and effective communication
- Empathic and respectful
- Youth engagement
- Relationship building
- Teamwork and competitive
- Cultural sensitivity
- Problem-solving
- Adaptability and flexibility
Certification
- Responsible service of Alcohol certificate
- Working with Children BlueCard
Accomplishments
- Captain of regional netball team, and played since age 12
Affiliations
- Strong passion for sport, both playing and participating, mainly netball and rugby league
References
References available upon request.
Timeline
Lawyer
JWP Solicitors
09.2019 - 02.2025
Banker
Barclays Bank
05.2016 - 06.2019
Waitress and Cashier
Bolster Moor Farmshop
10.2013 - 09.2017
Masters of Law And Business - Law And Business
University of Law
Bachelor of Laws - Law
Sheffield Hallam University
A Levels - Sport, Maths, Economics And Geography
Greenhead College
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