Phoebe Wilson

• Reviewed conveyancing, family, care and protection, criminal, debt recovery, and estate files, ensuring all outstanding tasks were completed to a high standard.
• Communicated with clients and court personnel
• Oversaw matters in PEXA before documents were lodged at NSW LRS.
• Drafted letters, affidavits, statutory declarations, wills, and deeds.
• Handled office scheduling and made notes for deadlines
• Organised and developed system of archiving
• Developed strong relationships with the firm's partners, as well as the clientele.

(Completed as per placement requirements for Diploma of Legal Practice)

• Prepared correspondence and legal forms to maintain smooth communications
• Managed files observing confidentiality and discretion
• Interviewed clients to determine legal issues
• Maintained a log of billable hours

• Developed strong customer service skills
• Operated register to process payments
• Maintained efficient approach to all tasks.
• Addressed and resolved customer complaints in a professional manner
• Demonstrated flexibility by working additional hours during COVID-19 pandemic
• Developed strong cooperative relationships with coworkers and managers