Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Phoebe Yuan

Melbourne,VIC

Summary

Confident and dedicated young professional with a passion for learning and development. Eager to leverage education and training in the health services space to support the delivery of compassionate, evidence-based care, and contribute meaningfully to improving patient outcomes and community well-being. Strong track record of setting effective goals and consistently achieving them through strategic planning, adaptability, and a proactive work ethic. Committed to continuous improvement and driving positive outcomes through collaboration, critical thinking, and a solutions-focused approach.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Greater Western Water
Melbourne, VIC
01.2025 - 06.2025
  • Assisted customers with inquiries about water services and billing issues.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a professional demeanor while managing high-volume calls daily.
  • Provided accurate information regarding service interruptions and maintenance schedules.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Party Host

Timezone & Zone Bowling
Watergardens, VIC
10.2022 - 04.2025
  • Organized themed parties for diverse groups in a fun environment.
  • Coordinated activities and games, such as bowling, laser tag, and bumper cars, to engage participants effectively.
  • Managed the setup and cleanup of party spaces for optimal guest experience.
  • Communicated with clients to understand their specific event needs.
  • Facilitated food and beverage service, whilst accommodating dietary preferences and allergies during celebrations and events.
  • Assisted in training new staff on party hosting procedures and best practices.

Education

Bachelor of Science - Human Structure And Function

The University of Melbourne
Parkville, VIC
12-2027

High School Diploma -

St Aloysius College
North Melbourne, VIC
10-2024

Skills

  • Customer service
  • Regulatory compliance
  • Effective communication
  • Willingness to learn
  • Problem solving
  • Flexible and adaptable
  • Teamwork and collaboration
  • Inbound and outbound calling

Languages

English
Native/ Bilingual
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Limited

References

References available upon request.

Timeline

Customer Service Representative

Greater Western Water
01.2025 - 06.2025

Party Host

Timezone & Zone Bowling
10.2022 - 04.2025

Bachelor of Science - Human Structure And Function

The University of Melbourne

High School Diploma -

St Aloysius College
Phoebe Yuan