Phoebe Louise Hammond
EAST VICTORIA PARK,WA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Mount Claremont Village Bakery
08.2021 - Current
- Managed and motivated over employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities and completed weekly rosters.
Stock Controller
Health Support Services
11.2020 - 08.2021
- Determined and performed appropriate adjustments of authorized stock levels.
- Performed inventory control, such as counting, and stocking products.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to ensure quality assurance.
Bartender
Durty Nelly’s Irish Pub
06.2020 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bar manager/Section Waitress
Claypots Seafood Bar
10.2019 - 03.2020
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Barista/Waitress
Lavana Restaurant
02.2019 - 08.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and food options.
Education
BSc with Honours - Mathematics
University of Leeds
07.2018
Skills
- Customer Experience Management
- Staff Management
- Equipment Preparation
- Mathematical Calculation and Reasoning
- Problem Solving
- First Aid
Volunteering
- Events health services officer for St.John's ambulance
- Building rapport with patients
- Delivering the best first response to an incident as possible
- Working together effectively to help patients feel at ease
- Continuous education program to keep up to date with the latest procedures
Certification
- Current WA RSA
- Current WA driver's licence (with reliable vehicle)
Timeline
Manager
Mount Claremont Village Bakery
08.2021 - Current
Stock Controller
Health Support Services
11.2020 - 08.2021
Bartender
Durty Nelly’s Irish Pub
06.2020 - 12.2020
Bar manager/Section Waitress
Claypots Seafood Bar
10.2019 - 03.2020
Barista/Waitress
Lavana Restaurant
02.2019 - 08.2019
BSc with Honours - Mathematics
University of Leeds
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